Ali Ahmad
Sydney,NSW
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Qantas
2023.08 - Current
Project Lead - Cabin Crew Operations
Qantas
2022.08 - Current
Area Manager, Cage & Count
Crown Sydney
2020.11 - Current
- As Cage Area Manager, responsible for managing and developing the Cage operations employees to deliver an engaging customer experience
- Also serving as HR Contact Officer, providing support and assistance to Crown Sydney staff members with complaint resolution options and processes.
Customer Service Supervisor
Qantas
2019.02 - Current
- As International onboard manager, providing leadership expertise and support for all crew, with a direct accountability for customer experience, service, safety, and people management.
First & Business Class Flight Attendent
Qantas
2017.06 - Current
- Flight Attendant in the First Class and Business Class Cabins, monitoring guest/customer satisfaction and leading the inflight service within the Business Class & Premium cabins.
Managing Director
Travel World Professionals
2014.03 - Current
- Responsible for creating and executing the company's vision and strategy to grow revenue, enhance the employee and customer experience, and improve business performance.
Operations Support Manager (OSM) & Training Facilitator
Bankstown Sports Club
2020.06 - 2020.11
- As Operations Support Manager (OSM), responsible for ensuring the smooth operation of the Club and providing support to Senior Management
- Also served as Training Facilitator for Customer Service training.
Flight Attendant
Qantas
2017.01 - 2017.06
- Flight Attendant in the Premium Economy and Economy Cabins
International Business Class Flight Attendant
Virgin Australia International
2011.09 - 2017.01
- Working as Business Class Cabin Crew and Brand Ambassador, understanding the Brand and Values of Virgin Australia and positively promoting the company.
Premium Guest Concierge
Virgin Australia International
2016.01 - 2016.06
- Managing high valued Club VIP Guests customer experience, representing the Virgin Australia brand and managing a portfolio of exclusive and confidential travelers.
Agency Support Consultant/Inside Sales Support/Emergency After Hours
Excite Holidays
2012.03 - 2014.03
- Providing agency support for travel agents, allocating work to consultants, managing bookings and payments, and assisting with after-hours emergency support.
Inflight Support Cabin Crew
Virgin Australia Airlines
2010.02 - 2011.09
- Supervising and providing support to cabin crew, ensuring service delivery techniques and standards are met, conducting safety-related procedures, and maintaining a positive presence in the cabin.
International Travel Manager - Contract
Cedar Jet Travel Group
2009.08 - 2010.01
- Supervising a team of travel consultants, managing honeymooners' holidays, liaising with other travel agents, and providing information and assistance to clients.
Reservations & Ticketing Agent
Etihad Airways
2009.01 - 2009.08
- Handling reservations and ticketing for Etihad Airways.
Team Leader
Flight Centre Group
2007.01 - 2009.01
- Serving as a Team Leader at Flight Centre Group.
Travel 2000 – Travel Consultant
Travel 2000
2006.01 - 2008.01
- Working as a Travel Consultant at Travel 2000.
Education
Casino Employee Licence -
Liquor & Gaming NSW
RSA- Responsible Service of Alcohol -
Liquor & Gaming NSW
RCG – Responsible Service of Gaming -
Liquor & Gaming NSW
Culture, Innovations & Management Workshop -
Bankstown Sports Club
Public Liability Report Training -
Bankstown Sports Club
Sabre GDS -
Sabre Australia
Amadeus GDS -
Etihad Airways
Galileo GDS -
Galileo by Travel Port Sydney
Cabin Crew Training l A380 l B787 l A330 l B747 -
Qantas Airways
Cabin Crew Training l B737-700/800 l B777-300ER l A330-200 l E170/180 -
Virgin Australia Airlines
Senior First Aid -
St John’s Ambulance Victoria
Conflict Resolution Training -
Eddie Kardas Training
Certificate III in Travel and Tourism Operations -
Ultimo and Bankstown TAFE
High School Certificate -
Birrong Boys High School
Skills
- Project Management
- Talent Development
- Focused on Customer Satisfaction
Awards
- Golden Ticket – CEO Recognition for Service Excellence, 09/2020
- ThankQ Service Excellence Recognition, 04/17, 05/17, 08/17, 09/17, 12/17 x3, 02/18, 07/18 x2, 08/18, 09/18 x2, 01/19 x4, 02/19 x2, 04/19, 05/19 x3, 07/19 x4, 08/19, 10/19 x5, 11/19 x6, 12/19 x2, 01/20 x2, 02/20 x3, 03/21, 05/21
- Finalist- Outstanding Travel Agency, 2016, 2017, 2018, 2019
- Finalist- Outstanding Business Person Of The Year, 2016
- Service Excellence Award, 2016 x3
- Brand Ambassador – Service Excellence, 2014
- Bravo Award – Service Excellence, 2014
- Service Excellence Award, 2015 x2
- Nomination for CEO Awards – Service Excellence Category, 2014
- Service Excellence Award, 2014 x2
- Service Excellence Award, 2013
- Service Excellence Award, 2011 x2, 2012 x2
- Service Excellence Award, 2010
References
References available upon request.
Timeline
Customer Service Manager
Qantas
2023.08 - Current
Project Lead - Cabin Crew Operations
Qantas
2022.08 - Current
Area Manager, Cage & Count
Crown Sydney
2020.11 - Current
Operations Support Manager (OSM) & Training Facilitator
Bankstown Sports Club
2020.06 - 2020.11
Customer Service Supervisor
Qantas
2019.02 - Current
First & Business Class Flight Attendent
Qantas
2017.06 - Current
Flight Attendant
Qantas
2017.01 - 2017.06
Premium Guest Concierge
Virgin Australia International
2016.01 - 2016.06
Managing Director
Travel World Professionals
2014.03 - Current
Agency Support Consultant/Inside Sales Support/Emergency After Hours
Excite Holidays
2012.03 - 2014.03
International Business Class Flight Attendant
Virgin Australia International
2011.09 - 2017.01
Inflight Support Cabin Crew
Virgin Australia Airlines
2010.02 - 2011.09
International Travel Manager - Contract
Cedar Jet Travel Group
2009.08 - 2010.01
Reservations & Ticketing Agent
Etihad Airways
2009.01 - 2009.08
Team Leader
Flight Centre Group
2007.01 - 2009.01
Travel 2000 – Travel Consultant
Travel 2000
2006.01 - 2008.01
Casino Employee Licence -
Liquor & Gaming NSW
RSA- Responsible Service of Alcohol -
Liquor & Gaming NSW
RCG – Responsible Service of Gaming -
Liquor & Gaming NSW
Culture, Innovations & Management Workshop -
Bankstown Sports Club
Public Liability Report Training -
Bankstown Sports Club
Sabre GDS -
Sabre Australia
Amadeus GDS -
Etihad Airways
Galileo GDS -
Galileo by Travel Port Sydney
Cabin Crew Training l A380 l B787 l A330 l B747 -
Qantas Airways
Cabin Crew Training l B737-700/800 l B777-300ER l A330-200 l E170/180 -
Virgin Australia Airlines
Senior First Aid -
St John’s Ambulance Victoria
Conflict Resolution Training -
Eddie Kardas Training
Certificate III in Travel and Tourism Operations -
Ultimo and Bankstown TAFE
High School Certificate -
Birrong Boys High School