Ali Ahmad
Sydney,NSW
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Qantas
08.2023 - Current
Project Lead - Cabin Crew Operations
Qantas
08.2022 - Current
Area Manager, Cage & Count
Crown Sydney
11.2020 - Current
- As Cage Area Manager, responsible for managing and developing the Cage operations employees to deliver an engaging customer experience
- Also serving as HR Contact Officer, providing support and assistance to Crown Sydney staff members with complaint resolution options and processes.
Customer Service Supervisor
Qantas
02.2019 - Current
- As International onboard manager, providing leadership expertise and support for all crew, with a direct accountability for customer experience, service, safety, and people management.
First & Business Class Flight Attendent
Qantas
06.2017 - Current
- Flight Attendant in the First Class and Business Class Cabins, monitoring guest/customer satisfaction and leading the inflight service within the Business Class & Premium cabins.
Managing Director
Travel World Professionals
03.2014 - Current
- Responsible for creating and executing the company's vision and strategy to grow revenue, enhance the employee and customer experience, and improve business performance.
Operations Support Manager (OSM) & Training Facilitator
Bankstown Sports Club
06.2020 - 11.2020
- As Operations Support Manager (OSM), responsible for ensuring the smooth operation of the Club and providing support to Senior Management
- Also served as Training Facilitator for Customer Service training.
Flight Attendant
Qantas
01.2017 - 06.2017
- Flight Attendant in the Premium Economy and Economy Cabins
International Business Class Flight Attendant
Virgin Australia International
09.2011 - 01.2017
- Working as Business Class Cabin Crew and Brand Ambassador, understanding the Brand and Values of Virgin Australia and positively promoting the company.
Premium Guest Concierge
Virgin Australia International
01.2016 - 06.2016
- Managing high valued Club VIP Guests customer experience, representing the Virgin Australia brand and managing a portfolio of exclusive and confidential travelers.
Agency Support Consultant/Inside Sales Support/Emergency After Hours
Excite Holidays
03.2012 - 03.2014
- Providing agency support for travel agents, allocating work to consultants, managing bookings and payments, and assisting with after-hours emergency support.
Inflight Support Cabin Crew
Virgin Australia Airlines
02.2010 - 09.2011
- Supervising and providing support to cabin crew, ensuring service delivery techniques and standards are met, conducting safety-related procedures, and maintaining a positive presence in the cabin.
International Travel Manager - Contract
Cedar Jet Travel Group
08.2009 - 01.2010
- Supervising a team of travel consultants, managing honeymooners' holidays, liaising with other travel agents, and providing information and assistance to clients.
Reservations & Ticketing Agent
Etihad Airways
01.2009 - 08.2009
- Handling reservations and ticketing for Etihad Airways.
Team Leader
Flight Centre Group
01.2007 - 01.2009
- Serving as a Team Leader at Flight Centre Group.
Travel 2000 – Travel Consultant
Travel 2000
01.2006 - 01.2008
- Working as a Travel Consultant at Travel 2000.
Education
Casino Employee Licence -
Liquor & Gaming NSW
RSA- Responsible Service of Alcohol -
Liquor & Gaming NSW
RCG – Responsible Service of Gaming -
Liquor & Gaming NSW
Culture, Innovations & Management Workshop -
Bankstown Sports Club
Public Liability Report Training -
Bankstown Sports Club
Sabre GDS -
Sabre Australia
Amadeus GDS -
Etihad Airways
Galileo GDS -
Galileo by Travel Port Sydney
Cabin Crew Training l A380 l B787 l A330 l B747 -
Qantas Airways
Cabin Crew Training l B737-700/800 l B777-300ER l A330-200 l E170/180 -
Virgin Australia Airlines
Senior First Aid -
St John’s Ambulance Victoria
Conflict Resolution Training -
Eddie Kardas Training
Certificate III in Travel and Tourism Operations -
Ultimo and Bankstown TAFE
High School Certificate -
Birrong Boys High School
Skills
- Project Management
- Talent Development
- Focused on Customer Satisfaction
Awards
- Golden Ticket – CEO Recognition for Service Excellence, 09/2020
- ThankQ Service Excellence Recognition, 04/17, 05/17, 08/17, 09/17, 12/17 x3, 02/18, 07/18 x2, 08/18, 09/18 x2, 01/19 x4, 02/19 x2, 04/19, 05/19 x3, 07/19 x4, 08/19, 10/19 x5, 11/19 x6, 12/19 x2, 01/20 x2, 02/20 x3, 03/21, 05/21
- Finalist- Outstanding Travel Agency, 2016, 2017, 2018, 2019
- Finalist- Outstanding Business Person Of The Year, 2016
- Service Excellence Award, 2016 x3
- Brand Ambassador – Service Excellence, 2014
- Bravo Award – Service Excellence, 2014
- Service Excellence Award, 2015 x2
- Nomination for CEO Awards – Service Excellence Category, 2014
- Service Excellence Award, 2014 x2
- Service Excellence Award, 2013
- Service Excellence Award, 2011 x2, 2012 x2
- Service Excellence Award, 2010
References
References available upon request.
Timeline
Customer Service Manager
Qantas
08.2023 - Current
Project Lead - Cabin Crew Operations
Qantas
08.2022 - Current
Area Manager, Cage & Count
Crown Sydney
11.2020 - Current
Operations Support Manager (OSM) & Training Facilitator
Bankstown Sports Club
06.2020 - 11.2020
Customer Service Supervisor
Qantas
02.2019 - Current
First & Business Class Flight Attendent
Qantas
06.2017 - Current
Flight Attendant
Qantas
01.2017 - 06.2017
Premium Guest Concierge
Virgin Australia International
01.2016 - 06.2016
Managing Director
Travel World Professionals
03.2014 - Current
Agency Support Consultant/Inside Sales Support/Emergency After Hours
Excite Holidays
03.2012 - 03.2014
International Business Class Flight Attendant
Virgin Australia International
09.2011 - 01.2017
Inflight Support Cabin Crew
Virgin Australia Airlines
02.2010 - 09.2011
International Travel Manager - Contract
Cedar Jet Travel Group
08.2009 - 01.2010
Reservations & Ticketing Agent
Etihad Airways
01.2009 - 08.2009
Team Leader
Flight Centre Group
01.2007 - 01.2009
Travel 2000 – Travel Consultant
Travel 2000
01.2006 - 01.2008
Casino Employee Licence -
Liquor & Gaming NSW
RSA- Responsible Service of Alcohol -
Liquor & Gaming NSW
RCG – Responsible Service of Gaming -
Liquor & Gaming NSW
Culture, Innovations & Management Workshop -
Bankstown Sports Club
Public Liability Report Training -
Bankstown Sports Club
Sabre GDS -
Sabre Australia
Amadeus GDS -
Etihad Airways
Galileo GDS -
Galileo by Travel Port Sydney
Cabin Crew Training l A380 l B787 l A330 l B747 -
Qantas Airways
Cabin Crew Training l B737-700/800 l B777-300ER l A330-200 l E170/180 -
Virgin Australia Airlines
Senior First Aid -
St John’s Ambulance Victoria
Conflict Resolution Training -
Eddie Kardas Training
Certificate III in Travel and Tourism Operations -
Ultimo and Bankstown TAFE
High School Certificate -
Birrong Boys High School
Similar Profiles
Monica KentMonica Kent
Flight Attendant, Cabin Manager CC1 Role at QantasFlight Attendant, Cabin Manager CC1 Role at Qantas
Sarah BellSarah Bell
Movement Coordinator at QantasMovement Coordinator at Qantas
Jennifer WilliamsJennifer Williams
Flight Attendant at QantasFlight Attendant at Qantas
JOSHUA HAYNESJOSHUA HAYNES
Cabin Crew at QantasCabin Crew at Qantas
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd