Ali Akbar

Accomplishments:

• Visually inspected and physically tested previously installed systems and modules to locate faults.
• Laid out and installed mounting hardware, such as brackets, bolts, and screws.
• Connected wiring from the solar panels to inverters or other components in accordance with local codes and regulations.
• Set up ladders or scaffolding to safely access roof.
• Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
• Very agile and light weight physique, a perfect fit for tile roofs.

Accomplishments:

Delivered hands-on deskside support, effectively diagnosing and resolving hardware and software issues directly at user workstations, ensuring minimal disruption to workflow and maintaining high levels of user satisfaction.

Configured and optimized end-user devices, including desktops, laptops, and peripherals, to meet organizational standards and enhance system performance, while providing clear instructions and training to users on proper device usage and troubleshooting techniques.

Coordinated with remote support teams and escalated complex technical issues as needed, maintaining comprehensive documentation of issues and resolutions to ensure continuity and support efficiency across the IT department.