A Azeez Muttalebi
Customer Service Rep
Southbank
Summary
Enthusiastic and customer-focused professional with a strong background in client engagement, sales, and problem-solving. Experienced in customer service, membership sales, and client retention, with a passion for health, wellness, and fitness.
Overview
16
16
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Volunteer – Information Desk
Australian Grand Prix
03.2025 - 03.2025
- Assisted attendees by providing accurate event information, directions, and schedules
- Ensured a welcoming and engaging atmosphere, addressing inquiries with professionalism
- Worked in a high-paced environment, handling large volumes of guests efficiently
Box Office Ticket Sales Volunteer
Australian Open
01.2025 - 01.2025
- Managed ticket sales and customer inquiries at the box office for one of the world’s biggest sporting events
- Provided excellent customer service by assisting guests with seating selections and event details
- Maintained efficiency in handling transactions and resolving customer issues promptly
Medical Receptionist
Prahran Market Clinic
06.2022 - 01.2023
- Greeted and assisted patients, ensuring a welcoming and professional front-desk experience
- Scheduled and managed patient appointments, coordinating with doctors and healthcare professionals
- Handled phone inquiries, provided information on clinic services, and addressed patient concerns
Member Services Representative
Evolve Fitness Center
01.2019 - 12.2021
- Assisted new and existing members with membership inquiries, billing issues, and service requests
- Conducted gym tours and sales presentations, successfully converting prospective customers into long-term members
- Managed the club’s front desk, ensuring a welcoming environment for all members and visitors
Customer Service Associate
Dubai Sports & Leisure Club
02.2017 - 12.2018
- Provided customer support and assistance to guests, ensuring a seamless experience at the club
- Handled payment processing, contract renewals, and administrative tasks
- Resolved customer complaints efficiently, ensuring a positive and solution-oriented approach to every issue
Front Desk & Sales Representative
Active Life Gym
01.2015 - 01.2017
- Served as the first point of contact for members, delivering exceptional customer service
- Conducted sales outreach efforts, generating and converting leads into paying customers
- Assisted with opening and closing procedures, ensuring smooth daily operations
Cashier
McDonald's
05.2011 - 09.2011
- Provided fast and friendly customer service in a high-paced restaurant environment
- Processed orders efficiently, handling cash and card transactions with accuracy
- Worked as part of a team to ensure smooth daily operations and excellent service
Sales Representative
Diva Modelling Agency
01.2009 - 12.2009
- Promoted and sold modelling agency services to potential clients
- Engaged with customers in events and social gatherings to market the agency’s offerings
- Developed key negotiation and persuasion skills while achieving sales targets
Education
Master of Engineering Management -
University of Melbourne
Bachelor of Science - Civil Engineering
University of Sharjah
Skills
- Customer Engagement & Retention
- Sales & Lead Generation
- Conflict Resolution & Problem-Solving
- Strong Verbal & Written Communication
- Front Desk & Reception Management
- Fitness & Wellness Promotion
- Time Management & Multi-Tasking
- Proficiency in Microsoft Office & CRM Software
Certification
First Aid & CPR Certification, Expired but willing to renew
Timeline
Volunteer – Information Desk
Australian Grand Prix
03.2025 - 03.2025
Box Office Ticket Sales Volunteer
Australian Open
01.2025 - 01.2025
Medical Receptionist
Prahran Market Clinic
06.2022 - 01.2023
Member Services Representative
Evolve Fitness Center
01.2019 - 12.2021
Customer Service Associate
Dubai Sports & Leisure Club
02.2017 - 12.2018
Front Desk & Sales Representative
Active Life Gym
01.2015 - 01.2017
Cashier
McDonald's
05.2011 - 09.2011
Sales Representative
Diva Modelling Agency
01.2009 - 12.2009
Bachelor of Science - Civil Engineering
University of Sharjah
Master of Engineering Management -
University of Melbourne
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