Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Ali Ali Zada

Griffith,NSW

Summary

Moving to Australia at the age of eight presented challenges including language barriers, developing literacy skills, and adapting to a new cultural environment. These experiences fostered strong resilience, adaptability, and a proactive approach to learning, enabling me to excel in diverse and changing environments. Having personally navigated these challenges, I am empathetic and committed to helping others overcome difficulties and feel supported.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

FoodWorks Supermarkets
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Operated checkout registers, processed transactions accurately, and handled cash and card payments.
  • Conducted price checks, restocked shelves during night shifts, and ensured aisles were tidy and accessible.
  • Adhered to workplace safety procedures and contributed to a clean and orderly store environment.

Kitchen Hand

Domino's Pizza
12.2023 - 07.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
  • Maintained clean, trash-free workspaces to maximise productivity and safety.
  • Greeted customers, took orders in-store and over the phone, and provided friendly, efficient service.
  • Assisted with inventory management, restocking ingredients, and monitoring stock levels.
  • Worked in a fast-paced environment while meeting tight delivery and preparation time targets.

Education

Higher Schooler Certificate -

Murrumbidgee Regional High School- Wade Site
Griffith NSW
11-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Ability to work collaboratively in a team
  • Communication skills
  • Order management software
  • Bilingual

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Customer Service Representative

FoodWorks Supermarkets
02.2025 - Current

Kitchen Hand

Domino's Pizza
12.2023 - 07.2024

Higher Schooler Certificate -

Murrumbidgee Regional High School- Wade Site

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Ali Ali Zada