ALI AL SAYEDNOUR
Melbourne,VIC
Summary
Detail-oriented student plumber with one year of practical experience in residential plumbing. Completed a pre-apprenticeship program during Year 12 and currently advancing skills through a Certificate IV in Plumbing and Services. Proficient in interpreting blueprints, installing fixtures, and maintaining plumbing systems for optimal functionality and client satisfaction. Committed to upholding industry standards of safety and efficiency. Eager to apply classroom knowledge and hands-on experience to contribute effectively within a plumbing team.
Overview
3
3
years of professional experience
Work History
Packer Operator
Direct Freight Express
01.2022 - 01.2024
- Rapidly acquired and implemented new skills, significantly enhancing daily operations' efficiency and productivity
- Executed daily responsibilities with precision and efficiency, ensuring seamless workflow
- Demonstrated a proactive and customer-focused attitude, fostering a respectful and helpful work environment
- Maintained flexibility by willingly working night shifts, weekends, and holidays to support operational needs
Plumbing Apprentice
B PRO Plumbing
03.2023 - 03.2024
- Played a key role in various plumbing duties, demonstrating a strong work ethic and commitment to quality service delivery
- Managed and completed tasks efficiently, contributing to the smooth operation of plumbing projects
- Collaborated effectively with team members to achieve project milestones and client satisfaction
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Organized and moved materials from truck to job site to support project requirements.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Measured, threaded, and cut materials to correct angles.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Customer Service Officer
Coles Supermarket
01.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
Education
Glenroy Secondary College
01.2022
Certificate III in Plumbing and services - undefined
Kangan Institute of Technology
Skills
- Teamwork: Collaborated effectively with plumbing crew members to complete installations and repairs on schedule
- Decision-Making: Made critical decisions during plumbing projects, ensuring optimal solutions for client needs and project requirements
- Time Management: Successfully managed time to handle multiple plumbing tasks concurrently, meeting deadlines consistently
- Flexible and Adaptable: Adapted plumbing techniques to different project environments, ensuring efficient and effective service delivery
- Communication: Clearly communicated with clients to understand plumbing issues and provided solutions in a professional manner
- Problem Solving: Diagnosed and resolved complex plumbing issues, applying troubleshooting skills to ensure system functionality
- Self-Motivated: Took initiative to learn new plumbing techniques and improve skills independently
- Multitasking Abilities: Efficiently handled various plumbing tasks such as fixture installations, pipe repairs, and system maintenance simultaneously
- Cultural Awareness: Respected diverse client needs and backgrounds, enhancing customer satisfaction and team collaboration
- Team Building: Fostered positive working relationships with plumbing team members, contributing to a supportive and productive work environment
- Critical Thinking: Analyzed plumbing system layouts to determine optimal solutions for efficient water flow and usage
- Active Listening: Listened attentively to client concerns and feedback, ensuring accurate understanding and satisfactory service delivery
References
Available on request
Timeline
Plumbing Apprentice
B PRO Plumbing
03.2023 - 03.2024
Packer Operator
Direct Freight Express
01.2022 - 01.2024
Customer Service Officer
Coles Supermarket
01.2021 - 03.2023
Glenroy Secondary College
Certificate III in Plumbing and services - undefined
Kangan Institute of Technology
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