Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ali Arsalan

Ali Arsalan

Accountant
Gungahlin

Summary

Highly motivated and skilled taxation consultant with extensive experience in finance and administration. Conducts comprehensive tax interviews, ensures accurate electronic transmission of returns, and resolves client issues with precision. Proven skills in financial administration, optimizing financial operations, and leading teams to exceed performance goals. Proficient in utilizing advanced accounting software, including Access Tax platform, Microsoft Office 365, and Xero, coupled with a strong foundation in tax law and compliance. Committed to continuous professional development and delivering exceptional service to enhance organizational efficiency and client satisfaction.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Taxation Consultant

H&R Block
3 2024 - Current
  • Conduct full and through tax interviews, both face-to-face and via phone appointments, for the purpose of preparing complete and accurate tax returns in accordance with legislation
  • Prepare returns for electronic transmission, verifying that each return is free from errors, signed by the taxpayer, and in transmittable format using Access Tax platform
  • When using Handitax Desktop, Import and Export tax returns through the software for review and lodging on a daily basis
  • Run daily and weekly reports to identify status on all incomplete returns while setting out actions to complete these returns
  • Review returns per Office/District Manager's instructions and in accordance with the procedures set out by the Field Support Centre
  • Correct all errors and inform the client of any changes should a return be determined to have been completed incorrectly, in accordance with the procedures set out by the Field Support Centre
  • Provide tax information and to answer client’s tax questions in person and on the phone; assist with tax problems and handle client complaints
  • Implement the H&R Block client service standards and public relations programs, following office procedures, reporting systems, efficient use of the Client Portal, directing client referrals to other business structures within the company as directed by the Office/District Manager
  • Accurately determine and receive the fee for services provided and ensure that the fees are in accordance with the Company’s schedule of charges
  • All funds received are to be deposited to a nominated account in accordance to the company's instructions
  • Maintain current tax knowledge by researching tax situations, reading Tax News editions.

Finance and Administration Officer

Canberra Trade Solution
08.2021 - 05.2023
  • Coordinate and oversee civil projects, effectively managing plant, labor, and material resources to ensure smooth project execution
  • Maintain accurate asset registers and track project assets, facilitating efficient asset tracking for reporting purposes
  • Schedule field staff and verify worked hours, maintaining accurate rosters to support project progress and resource allocation
  • Prepare and process purchase orders, meticulously matching them with corresponding invoices for accurate financial record-keeping
  • Monitor and record project expenses, maintaining an organized tracking system to ensure comprehensive expense reporting
  • Track and document daily diaries, dockets, and production reports, ensuring comprehensive project documentation
  • Collaborate in the preparation of monthly progress claims, contributing to accurate and timely invoicing processes
  • Utilize Excel and other software to create detailed reports for management, providing insightful data-driven insights
  • Efficiently operate the Civil & Tunnel's ERP system for accurate recording and documentation of project-related information
  • Provide project administration support, responding to management's requirements to ensure smooth project operations
  • Offer general office administration support as needed by management, including tasks like phone queries, filing, document preparation, and more
  • Assist with addressing inquiries from staff, subcontractors, and clients, ensuring effective communication channels
  • Collaborate with accounts and payroll functions as required, contributing to financial management processes.

Store Manager

Ampol Limited
04.2018 - 08.2021
  • Led, coached, and motivated team members to excel in their roles, fostering a collaborative environment that nurtured growth, teamwork, and exceptional service
  • Implemented targeted coaching strategies resulting in a noteworthy 15% increase in average sales per team member, showcasing effective leadership and performance optimization skills
  • Spearheaded regular feedback sessions that contributed to a remarkable 20% reduction in staff turnover, illustrating strong management abilities and dedication to team morale
  • Prioritized personalized customer interactions, ensuring each customer left with a memorable experience and enhancing overall customer satisfaction
  • Directed a comprehensive training initiative that delivered a significant 30% rise in customer satisfaction scores from direct feedback surveys, reflecting commitment to exceptional customer experiences
  • Effectively managed store operations to drive financial success, minimizing costs, expenses, and waste while identifying growth opportunities
  • Thrived in fast-paced, compliance-focused settings, skillfully managing multiple priorities while upholding stringent company standards.

Assistant Store Manager

BP Bankstown Airport
02.2017 - 02.2018
  • Led, motivated, and mentored teams to consistently deliver exceptional performance and top-tier customer service, resulting in a 20% increase in customer satisfaction scores over a six-month period
  • Successfully communicated with team members and stakeholders, fostering alignment and influence that led to a 10% improvement in cross-functional collaboration and project execution
  • Showcased a history of consistently surpassing sales and performance targets, contributing to a 15% growth in revenue within the first year
  • Maintained a dynamic blend of urgency, optimism, and accountability in daily operations, resulting in a 25% reduction in operational inefficiencies and improved overall store functioning
  • Demonstrated meticulous attention to detail in upholding merchandising standards and optimizing inventory, leading to a 10% decrease in out-of-stock items and an enhanced customer shopping experience
  • Prioritized the safety, health, and wellbeing of customers and team members, leading to a 30% decrease in safety incidents and an improved workplace environment
  • Successfully navigated flexible schedules, accommodating diverse hours within a 24-hour operational framework, contributing to a streamlined scheduling process and enhanced team productivity.

Intern-Accountant

ATAX Financial Services Sydney
10.2016 - 09.2017
  • Accurately entered financial data into accounting software, ensuring precision and adherence to established procedures
  • Supported senior accountants in analyzing financial statements and reports, contributing to data-driven decision-making processes
  • Assisted in managing accounts payable and receivable processes, ensuring timely and accurate processing of financial transactions
  • Conducted bank reconciliations to verify the accuracy of financial records, identifying and rectifying discrepancies
  • Provided support in the preparation of financial reports, summaries, and presentations for internal and external stakeholders
  • Ensured compliance with accounting policies and procedures, contributing to the accuracy and integrity of financial reporting.

Automotive Sales Consultant

Keystone Acquisitions Pty Ltd
10.2015 - 11.2016
  • Initiated and nurtured meaningful relationships with customers, fostering trust and loyalty
  • Drove the establishment of new business opportunities, contributing to revenue growth and market expansion
  • Determined customer requirements and provided expert advice on suitable solutions, ensuring tailored and satisfactory experiences
  • Conducted test drives, showcased vehicles, and arranged private viewings for customers, enhancing their understanding and satisfaction
  • Placed orders and efficiently coordinated paperwork with dealers and customers, ensuring seamless transaction processes
  • Supported partners in various business areas, collaborating to achieve collective goals and enhance overall business performance
  • Executed daily business administration tasks, maintaining organizational efficiency and contributing to streamlined operations.

Customer Service Representative

BP
05.2013 - 09.2015
  • Cultivated lasting connections with customers through exceptional interpersonal skills
  • Ensured a positive and engaging environment, contributing to overall customer satisfaction
  • Actively participated in customer interactions to gather insights for the continuous improvement of products and services
  • Maintained high energy levels and motivation in a fast-paced and dynamic work environment
  • Demonstrated adaptability to effectively prioritize tasks without compromising the quality of the customer experience
  • Utilized a vibrant personality and confidence to successfully convert in-store promotions, positively impacting sales
  • Upheld a safety-first approach, ensuring a secure environment for customers and colleagues
  • Remained level-headed in emergency situations, contributing to the well-being of individuals and maintaining order.

Education

Graduate Diploma of Leadership and Management - Organizational Leadership

Alpha Institute
Canberra, ACT
12.2021

Bachelor of Business and Commerce (Accounting) - Accounting

Western Sydney University
Sydney, NSW
06.2016

Diploma and Certificate IV in Accounting - undefined

Australian Institute of Commerce and Language

Skills

Microsoft Office 365

Certification

Xero Advisor Certificate

Languages

English

Timeline

Finance and Administration Officer

Canberra Trade Solution
08.2021 - 05.2023

Store Manager

Ampol Limited
04.2018 - 08.2021

Assistant Store Manager

BP Bankstown Airport
02.2017 - 02.2018

Intern-Accountant

ATAX Financial Services Sydney
10.2016 - 09.2017

Automotive Sales Consultant

Keystone Acquisitions Pty Ltd
10.2015 - 11.2016

Customer Service Representative

BP
05.2013 - 09.2015

Taxation Consultant

H&R Block
3 2024 - Current

Graduate Diploma of Leadership and Management - Organizational Leadership

Alpha Institute

Bachelor of Business and Commerce (Accounting) - Accounting

Western Sydney University

Diploma and Certificate IV in Accounting - undefined

Australian Institute of Commerce and Language

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