Ali Bahanshal
Melbourne,Australia
Summary
Bachelor and Master in business information system with professional experience, capable of using different software and have experience in working on various projects and providing presentations. Willing to use both interpersonal and technical skills in an organization to maximize the best possible outcome.
Overview
3
3
years of professional experience
Work History
IT Business Analyst - Internship
E- Centric Innovations
06.2023 - 10.2023
- Role: Business Analyst / Scrum Master: Designing Epics, Features, User Stories, and Tasks based on business requirements
- Facilitate the prioritization and grooming of the backlog
- Gathering, defining, and documenting business, user, functional and non-functional requirements
- Creating a JIRA dashboard and Kanban board to track scrum's progress
- Facilitate effective team ceremonies, and Agile cadences and work with teams spread over multiple locations
- Working closely with the development and QA teams
- Furnishing the release and change management
- Working closely with the change management team (ServiceNow)
- Share agile (Scrum) and/or Kanban best practices through informal communication and/or formal training sessions
- Development Tasks: Designing RAML models, workflow, and architecture for multiple source systems in Anypoint Design Center
- Designing Conceptual, Sequence, and API-led Architecture diagrams using Visio
- Developing flows for System, Process, and Experience API connectivity with third-party platforms like Salesforce using Anypoint Studio
- Database connectivity using SQL
- Functional Testing using Postman, Performance Testing using JMeter, and fixing errors at various development and
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Warehouse Assistant - Part Time
Nippon Express
09.2022 - 08.2023
- Managing and preparing large amounts of orders
- Picking orders as requested by management
- Sealing and tagging containers, confirming accuracy of orders and signing pick tickets to confirm
- Ensuring correct shipping information is attached and moving completed orders to shipping area
- Assisting in maintaining security of warehouse.
Call Center Agent - Part Time
Commonwealth bank concierge
12.2021 - 09.2022
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarifying information, research every issue and providing solutions
- Transferring customers to the right department to get the needed help.
Freight Handler - Part Time
DHL
03.2021 - 12.2021
- Manage the movement and storage of incoming and outgoing freight
- Loading and unloading materials, ensuring the safety of goods being moved, and maintaining freight records
- Used Trello to distribute work among the teams
- Loading and unloading materials, ensuring the safety of goods being moved, and maintaining freight records
- Keep track of the storage locations of freight within a facility.
Education
MASTER OF BUSINESS INFORMATION SYSTEM -
Monash University
Melbourne, VIC12.2023
Bachelor of Science - Management Information Systems
Maryville University
08.2017
Skills
- System analyses and system design
- MS Word, Excel, and PowerPoint
- Process mapping using diagramming tools
- Agile scrum methodology
- Requirement elicitation
- Tableau to Power BI
- Fundamentals of accounting and finance
- Fundamentals of Programming Language: SQL, Java, and Python
- Basic of networking and hardware
- Critical thinking and problem solving
- SAP ERP software
- Project management tools: Jira, Kanban, Lean kit, Trello
- Report creation
- Basic of software development methodologies
- Supply Chain Management
- Organizational skills
- Soft skills
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- SQL and Databases
- Business Analysis
- Data and Analytics
- Requirements Analysis
- Tableau
- Microsoft Excel Mastery
- Data Analysis
Projects
Postgraduate Industry Experience, 03/2023, 12/2023, Worked with a team following agile methodology to develop a web application to assist overseas visitors when going bushwalking. The project was completed in three iterations. In each iteration, I played the role of a business analyst and was involved in the following works:
- Created use case diagrams, sequence diagrams and built prototypes for web application.
- Gathered information and researched refugee health problems.
- Created meeting agenda and kept records of meeting minutes.
- Collaborated with industry mentors and work on their feedback.
- Involved in documentation, including project proposal, iteration reports, and writing retrospectives on each iteration’s feedback.
- Worked on user's stories, UI, and UX design.
- Involved in developing some web pages using Worpress.org.
- Used Kanban Board to keep track of project works.
- Made product video using iMovie and worked on handover documents at the end of the project.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
IT Business Analyst - Internship
E- Centric Innovations
06.2023 - 10.2023
Warehouse Assistant - Part Time
Nippon Express
09.2022 - 08.2023
Call Center Agent - Part Time
Commonwealth bank concierge
12.2021 - 09.2022
Freight Handler - Part Time
DHL
03.2021 - 12.2021
MASTER OF BUSINESS INFORMATION SYSTEM -
Monash University
Bachelor of Science - Management Information Systems
Maryville University
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