Ali Beydoun
Sydney,NSW
Summary
Dynamic flight operations specialist skilled in staff training, problem-solving, and customer service. Demonstrated success in optimizing processes and ensuring compliance with safety protocols, contributing to an efficient operational environment.
Overview
3
3
years of professional experience
Work History
Emirates Flight Controller
DNATA
Sydney, NSW
07.2024 - Current
- Coordinated flight schedules and managed gate assignments for smooth operations.
- Collaborated with team members to resolve operational issues in real-time.
- Assisted in training new staff on flight control procedures and protocols.
- Documented operational incidents and communicated findings to management for review.
- Created detailed reports regarding any incidents that occurred on the ground.
- Conducting 24- and 48 hour preflight editing, 24 hour catering, and same day preflight checks and briefing of agents for daily flights support daily flight operation.
Subject Matter Expert
DNATA
SYDNEY, NSW
05.2024 - Current
- Provided expert guidance on operational processes and best practices.
- Collaborated with teams to implement training programs for staff development.
- Demonstrate proper understanding of daily ground service operations and implementing them in upskilling/training new staff.
- Conduct staff sign offs and evaluated competency to determine successful completion of training requirements.
EMIARTES Ground Services Supervisor
DNATA
04.2024 - Current
- Supervised daily operations in fast-paced airport services environment.
- Coordinated team schedules to ensure efficient workflow and coverage.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to optimize service delivery efficiency.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Liaise with delivery supervisors and Arrival coordinator to swiftly handle PRM passengers.
- Collaborated with other departments to coordinate workflow processes between teams.
Emirates Gate Supervisor
DNATA
11.2023 - Current
- Supervised gate operations ensuring compliance with safety and security protocols.
- Coordinated aircraft arrivals and departures to maintain efficient ground handling processes.
- Communicated with airline representatives regarding flight status and passenger needs.
- Controlling departure of a flight, liaising with Ramp supervisor, Airline operations agent, and turn around coordinator (TAC) ensuring the aircraft does not push back unless safe to do so.
- Allocate responsibilities based on staff performance, ensuring each staff member adheres to airline requirements to ensure no security measures are breached.
Passanger Services Agent
DNATA
02.2023 - Current
- Managed passenger check-in processes to ensure smooth operations and customer satisfaction.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Provided assistance during flight departures, ensuring compliance with security protocols.
- Trained new staff on operational procedures and customer service standards at DNATA.
- Developed customer relationships and ensured satisfaction with services.
- Participated in ongoing training programs related to job duties or responsibilities.
Education
High School Diploma -
Al Zahra College
12-2022
Skills
- Surveillance monitering
- Workplace safety
- Strong multitasker
- Ensuring all OH&S adhered to
- Bilingual (Arabic/English)
- Stock take
- Upselling and cross selling
- Critical thinking
- Security awareness
- active listening
- Flight schedule coordination
Languages
Arabic
Native/ Bilingual
Timeline
Emirates Flight Controller
DNATA
07.2024 - Current
Subject Matter Expert
DNATA
05.2024 - Current
EMIARTES Ground Services Supervisor
DNATA
04.2024 - Current
Emirates Gate Supervisor
DNATA
11.2023 - Current
Passanger Services Agent
DNATA
02.2023 - Current
High School Diploma -
Al Zahra College