Ali Bukhari
Perth,WA
Summary
Senior Service Desk technician with expertise in customer support, tech support and troubleshooting at Woodside Energy. Master’s degree in cyber security with acquired skills in computer security, project management, IT support and network diagnostics. Career highlights include handling calls with a retention rate over 80% and 4000+ tasks with 500 incidents completed. A dedicated and exceedingly motivated individual ready to utilize his knowledge with positive communication and professional behaviour to deliver efficient technical solutions to complicated issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Woodside (Kinetic IT)
03.2022 - Current
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Deploy, troubleshoot, test, and configure approved software, operating systems, and connections.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
Project Manager Intern
ACS (Australian Computer Society)
08.2021 - 12.2021
- Remote field experience of working with ACS (Australian Computer Society) as a Project Manager Intern on one of their Social Awareness Web Development Projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Network Engineer Intern
Pakistan Air Force – PAF
07.2017 - 11.2017
- Rendered support in network operations including Cisco interconnecting network devices course labs while aptly executing configuration of Cisco routers/switches & troubleshooting on basic level.
- Collaborated with team members to successfully complete network upgrade projects on schedule.
- Demonstrated adaptability by quickly learning new technologies relevant to the network engineering field.
Education
Professional Year - Information Technology
National Institute of Technology (NIT)
Perth, WA12.2021
Masters’ Degree – MS Cyber Security -
Edith Cowan University
06.2020
Bachelors’ Degree - BS Computer Science -
Air University
Islamabad, Pakistan07.2017
Skills
- ServiceNow Management
- Active Directory & Azure AD
- Technical Remote support
- Project Management
- Management Tools: Trello, Kanban
- Security Tools: Autopsy – Digital Forensics
- Network Tools: Packet Tracer
- Proficient in MS Office Suit
References
Available upon Request
Certification
- Team Leadership
- Interacting Skills
- Time Management
- Work Documentation
Volunteer Work
Educator at (MMW) – AIESEC, Adana - Istanbul, Turkey
“Community Project (MMW’15)”, June 2015 – August 2015
Responsibilities:
- The objective was to create an environment for Turkish High School and College Students, to interact with international volunteers and participate in spreading cultural and traditional awareness.
- Share personal interests and opinions, along with ideas for short films and country presentations.
Timeline
Senior Service Technician
Woodside (Kinetic IT)
03.2022 - Current
Project Manager Intern
ACS (Australian Computer Society)
08.2021 - 12.2021
Network Engineer Intern
Pakistan Air Force – PAF
07.2017 - 11.2017
Professional Year - Information Technology
National Institute of Technology (NIT)
Masters’ Degree – MS Cyber Security -
Edith Cowan University
Bachelors’ Degree - BS Computer Science -
Air University
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