Greeting passengers in a high level of professionalism with work attire, guide and assistance for safety and comfort for passengers, present emergency equipment and give instructions to passengers on how to use it.
- Conducting safety checks before flights, monitoring the cabin, following all aviation rules and regulations, submit incident reports, underwent training for first aid and CPR
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.