Ali Grainger

• Supported sales representatives with timely generation of accurate proposals and contracts to close deals faster.

• Maintained constant communication with solicitors, managing and executing contracts for clients

• Boosted sales revenue by efficiently processing tasks and coordinating with the sales team on client requirements.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.

• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.

• Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.

• Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect whilst demonstrating empathy and understanding in every interaction.

• Handled the workload for 5 separate agents effectively through active listening, conflict resolution, and dynamic communication skills.

• Managed booking auctions, curated schedules and fostered all marketing aspects for properties with appealing visual aspects and all BTS work for 5 separate agents.

• Prepared contracts and listing documentation

• Scheduled and coordinated marketing for properties from the beginning to the end of a campaign

• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.

• Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently

- Responded accordingly to resident requests, maintaining an exceptional level of support and genuine depth of empathy.

- Suggested the implementation of process improvements to enhance the overall functionality of team performance and productivity.

- Delivered excellent relationship building with all current/potential residents

- Managed all incoming/outgoing phone calls and emails directed to front desk reception and forwarded through to the appropriate recipient with immense punctuality.

- Assisted in event management/preparation and multiple open days

- Collaborated with residents for monthly newsletters to deliver interviews pertinent to their lives, further displaying a determination to cement bonds with residents.

- Conducted tours of the village and open homes for potential buyers, maintaining an adaptable and professional manner in providing relevant details.

- Assisted the CEO, Operations Manager and Sales Manager directly with professionalism and punctuality in delegated tasks.

- Assisted the Sales Manager of Fairway Carindale in all aspects.

- Coordinated sales meetings with potential clients.

- Established a reliable, empathetic rapport with all potential clients. - Collaborated sales packs to be distributed.

- Lead briefings on available properties.

- Conducted virtual tours for potential clients to view prior to commencement on construction.

- Managed and documented phone, email and online enquiries.

- Managed all incoming phone calls relative to inquiries, finance, technician requests and general Fire Services knowledge.

- Assisted in delegating jobs for 45+ technicians.

- Reported directly to the CEO, Operations Manager and Office Manager. - Maintained a seamless, productive work space manner whilst scribing on weekly company meetings and annotating meeting notes effectively.

- Managed all delegated tasks effectively with a strict adherence to designated deadlines

• Supported sales representatives with timely generation of accurate proposals and contracts to close deals faster.

• Maintained constant communication with solicitors, managing and executing contracts for clients

• Boosted sales revenue by efficiently processing tasks and coordinating and coordinating with the sales team on client requirements

• Enhanced customer satisfaction by promptly addressing inquiries and

resolving issues related to products and services.

• Established strong relationships with clients through regular

communication, fostering trust and loyalty in our brand.

• Streamlined administrative processes for increased efficiency,

implementing an organized filing system for easy access to

documents.

• Provided exceptional administrative support for high-performing for high performing sales teams, enabling them to focus on selling and meeting revenue goals