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ALI HASHIM
ICT Professional
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Travel Agent
Bismillah Travel
Karachi, Sindh
01.2014 - 03.2015
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Customer Service Representative
Shimla And Spices
Melbourne, Victoria
10.2017 - 03.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Delivery Driver
Coles Online/Uber Eats/Menulog
Melbourne, Victoria
01.2017 - 07.2018
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Security Officer
Monjon
Melbourne, Victoria
11.2017 - 07.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Rideshare/Taxi Cab Driver
Uber/13 Cabs
Melbourne, Victoria
06.2018 - Current
- Maintained Highest level of Customer Service to Passengers while providing highest degree of protocol and Safety.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Mobile Patrol Officer
Southern Cross Protection
Melbourne, Victoria
01.2021 - 06.2022
- Backed up patrol officers during difficult stops or to answer complex questions.
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
- Developed and implemented strategies to improve patrol operations.
Education
Cambridge International O Level -
Bahria Foundation College
Karachi 01.2010 - 12.2012
Cambridge International A Level -
The City School
Karachi 01.2012 - 06.2015
Diploma of Information And Communication Technolog -
Swinburne University of Technology
Melbourne, VIC 01.2016 - 02.2017
Bachelor of Information And Communication Technolo - Network And System Administration
Swinburne University of Technology
Melbourne 05.2017 - 12.2019
Skills
Web development projects
HTML/CSS
SEO techniques
Search Engine Optimization
Responsive design
Project Management
Technical Support
Analytical and Critical Thinking
Interpersonal Communication
Critical Thinking
Excellent Communication
Flexible and Adaptable
Attention to Detail
Planning and Coordination
Teamwork and Collaboration
Problem-Solving
MS Office 365
Product development
Ticketing Systems
Network Administration
Data Science
Web application development
Mobile application development
User Interface (UI) design
Accomplishments
Developed a fully functional website and mobile application for a Baby Products client with one year free hosting as a university project. Met all key Milestones and achieved clients satisfaction and experience of dealing with future clientele.
Software
Tableau
VMWare
Hyper-V
Active Directory
Certification
Full Driving Licence
Additional Information
Reference will be provided on request.
Timeline
Full Driving Licence
07-2031
Working with Children Check
12-2024
Railway industry Worker licence
12-2024
First Aid and CPR
04-2024
Security Operations Licence
04-2024
Mobile Patrol Officer
Southern Cross Protection
01.2021 - 06.2022
Rideshare/Taxi Cab Driver
Uber/13 Cabs
06.2018 - Current
Security Officer
Monjon
11.2017 - 07.2019
Customer Service Representative
Shimla And Spices
10.2017 - 03.2019
Bachelor of Information And Communication Technolo - Network And System Administration
Swinburne University of Technology
05.2017 - 12.2019
Delivery Driver
Coles Online/Uber Eats/Menulog
01.2017 - 07.2018
Diploma of Information And Communication Technolog -
Swinburne University of Technology
01.2016 - 02.2017
Travel Agent
Bismillah Travel
01.2014 - 03.2015
Cambridge International A Level -
The City School
01.2012 - 06.2015
Cambridge International O Level -
Bahria Foundation College
01.2010 - 12.2012