Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Ali Hassan

Merrylands,NSW

Summary

I’m a 2020 graduate at Arthur Philip High School that has been working since graduationg school. I am a polite and presentable young person with a friendly personality. I have the ability to make an excellent first impression and can work efficiently and accurately in a fast-paced service driven setting. Being a hospitable and friendly person, I can contribute to a companies turnover by delivering a first-class experience to customers/clients that will have them want to progress with further business.


I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Im also an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Service

Kmart
10.2017 - 11.2021
  • 3.5 Years of Customer Service in Kmart, working at a range of customer service tasks such as Customer Service Desk, Registers and Self Checkouts, also lots of experience with cash (Cashing in the tills at the end of the night)

Duty Manager

Kmart
11.2021 - 08.2022
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Line Manager

Kmart
08.2022 - 10.2023
  • Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.
  • Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.
  • Supported the implementation of new technologies, resulting in increased efficiency and cost savings.
  • Streamlined inventory control systems for enhanced accuracy and reduced waste levels.

Operations Manager

Kmart
10.2023 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Arthur Phillip High School
Parramatta, NSW

Skills

  • Team Leadership
  • Problem-Solving
  • Operations Management
  • Decision-Making
  • Staff Training
  • Policies and procedures implementation
  • Performance monitoring
  • Staff Development
  • Health and safety compliance
  • Regulatory Compliance
  • Superb time management skills
  • Cost Reduction
  • Forecasting and Scheduling
  • Financial Management

Additional Information

3.5 Years of Customer Service in Kmart, working at a range of customer service tasks such as Customer Service Desk, Registers and Self Checkouts, also lots of experience with cash (Cashing in the tills at the end of the night)

References

Stephen Kannan, Manager, 0410244616

Timeline

Operations Manager

Kmart
10.2023 - Current

Line Manager

Kmart
08.2022 - 10.2023

Duty Manager

Kmart
11.2021 - 08.2022

Customer Service

Kmart
10.2017 - 11.2021

Arthur Phillip High School

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Ali Hassan