Ali Jamil

• Provide high-quality customer service and assistance to passengers travelling on services
• Educate customers about the use of ticketing products and the network to ensure a positive travelling experience
• Provide support to network service delivery including participating in major events and responding to network interruptions or major changes
• Use well-developed communication and interpersonal skills to communicate with people form diverse social and cultural backgrounds
• Checking ticketing products and equipment (paper tickets and go cards)
• Issuing Penalty Infringement Notices and Warning Notices
• Exercise all legislative powers using good judgement and consistency when dealing with offending persons
• Ensure the use of both formal and informal de-escalation and negotiation tactics to manage difficult situations

• Managing the day-to-day operations of the security team, ensuring the safety and security

• Monitoring security systems, enforcing security policies, conducting regular patrols, and responding to incidents

• Train new security staff on protocols, procedures, and best practices.

• Regularly check surveillance cameras, alarms, and access control

• Maintain accurate records of all security incidents, patrols, and activities

• Managed 30+ Security Guards on Night Link buses (BCC) throughout Brisbane
• Responded to queries of Brisbane City Council employees effectively
• Arranged security guards on last-minute calls whenever requested
• Solved queries of security guards related to any issues during their shifts and allocated them on the buses by making quick decision
• Led the security team in the protection of assigned premises, assets, and personnel
• Maintained daily records of guard’s shift logs
• Supervised 30+ security guards on a weekly basis
• Assisted the security manager to arrange security guards for shifts on an urgent basis
• Regularly communicated with sub-contractors to provide security at multiple locations when needed.

• Provided visible security street patrol presence throughout Brisbane
• Responded to emergency calls efficiently and resolved issues
• Identified potential and diffuse threats and high tensions situations to reduce incidents of assault, malicious damage, and other offences
• Provided high quality frontline customer service and support
• Responded to remote alarm activations in a marked, fully equipped vehicle within a geographical area, in accordance with a specified time frame on the guidance of Brisbane City Council
• Attended all reports of unauthorized access, antisocial behavior, and damage to resolve the issue immediately.