Farwa Ali Kazman
Canberra,ACT
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Supabarn Supermarket
Canberra, ACT
10.2015 - 11.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Counter Server
Lahore Gate Restaurant
Canberra, Act
04.2015 - 09.2015
- Greeted customers and provided menu information.
- Operated cash registers for transactions with customers.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Recorded sales data accurately in POS system for end-of-shift reports.
Customer Service Officer
Hertz Rent a Car
Lahore, Punjab
02.2010 - 12.2013
- Answered customer inquiries via telephone, email and face-to-face contact.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues in an efficient and timely manner.
- Handled escalated customer complaints and disputes in a professional manner.
Education
Some College (No Degree) - Customer Service
Navitas
Canberra, ACTSome College (No Degree) - Certificate II
Navitas
Canberra, ACTSkills
- Inbound and Outbound Calling
- Data Entry
- Consultative Sales
- Multi-Task Management
- Adaptive team player
- Customer consulting
References
References available upon request.
Timeline
Customer Service Representative
Supabarn Supermarket
10.2015 - 11.2016
Counter Server
Lahore Gate Restaurant
04.2015 - 09.2015
Customer Service Officer
Hertz Rent a Car
02.2010 - 12.2013
Some College (No Degree) - Customer Service
Navitas
Some College (No Degree) - Certificate II
Navitas
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