Ali Keylor
Summary
Dynamic hospitality worker dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Experience as a server, receptionist, and tour guide. Well-versed in reservation, housekeeping and hostel management systems.
Overview
5
5
years of professional experience
Work History
Receptionist/Tour Guide Volunteer
Banana Bungalow Hostel
Maui , Hawaii
01.2023 - 07.2023
- Ensured that all common areas were kept clean and tidy throughout the day.
- Processed check-ins and check-outs for guests in a timely manner, ensuring that all paperwork was completed accurately.
- Provided detailed information to tourists about local attractions and points of interest.
Server/Bartender
JW Marriott
Edmonton , AB
09.2021 - 12.2022
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Server/Shift Leader
Earls
Edmonton , AB
10.2018 - 08.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Greeted customers, answered questions and recommended specials to increase profits
Education
Bachelor of Science -
University of Alberta
Edmonton, AB12.2023
High School Diploma -
Harry Ainlay School
Edmonton, AB2018
Skills
- Sociable, friendly and positive
- Reliable
- Strong communication and interpersonal skills
- Time management
- Experience in leadership
- Customer Service
Timeline
Receptionist/Tour Guide Volunteer
Banana Bungalow Hostel
01.2023 - 07.2023
Server/Bartender
JW Marriott
09.2021 - 12.2022
Server/Shift Leader
Earls
10.2018 - 08.2021
Bachelor of Science -
University of Alberta
High School Diploma -
Harry Ainlay School
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