Summary
Overview
Work History
Education
Skills
Personal Qualifications
Volunteer Experience
Tools Technologies
Hobbies and Interests
Timeline
Generic

Ali Khan

Tarneit

Summary

A dynamic multi-experienced person backed by strong analytical approach, with a proven ability to initiate communication and use problem-solving skills to successfully deal with challenges and effectively handle difficult situation. I am always keen in learning new skills and my objective is to equip myself with the knowledge and expertise in the customer service area, under professional environment in banking industry at customer service area.

Overview

11
11
years of professional experience

Work History

Administration Officer

Home and Community Services
05.2022 - Current
  • Assisting Clients with their Inquiries, CRM management.
  • Troubleshooting process hang-ups to maintain swift flow of daily tasks.
  • Maintained personnel records and updated internal databases to support document management.
  • Organizing home maintenance requests for the HCP, CHSP and NDIS clients.
  • Correspondence with the third party contractors.
  • Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
  • Improved workflow efficiency with the implementation of new project management tools and software applications.
  • Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
  • Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
  • Developed office policies and procedures that led to increased consistency across departmental operations.
  • Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
  • Facilitated internal communications between departments to ensure accurate information sharing and collaboration on projects.
  • Invoice processing.
  • Streamlined office processes by implementing efficient filing systems and document management practices.
  • Enhanced team productivity by providing administrative support and managing daily schedules for staff members.

Duty Manager

Coles Supermarket Australia
01.2015 - Current
  • Oversee and monitor the store process and Team Members performance, making sure the compliance requirements are fulfilled
  • Managing the customers and follow up with the Store manager’s tasks list
  • Receiving logistics and manage the workers to get it processed
  • Actioning of markdown and clearance reports
  • Customer service and POS handling
  • Also perform the duties of store support and storeman.

Client Service Adviser

Concentrix ANZ
01.2020 - 03.2022
  • Manage the clients' accounts, and advise them accordingly
  • Data management of Clients accounts
  • Proficient in the usage of organizational software, I.e., Sales force, workday, Knowledge base articles (Pulse) and service Portal
  • Advising Clients via Inbound calls, outbound calls and Chat
  • Efficient in written and verbal communication
  • Highly adaptable to any frequent change, in the technology

Customer Services Representative

Shell Coles Express Australia
12.2016 - 06.2022
  • Working as sales representative, also do cash handling, and console operator
  • Customer relationship management and customer care
  • Stock management and receiving logistics
  • Also look after the compliance matters with head office.

Warehouseman

Rain fresh Pty limited
01.2013 - 01.2015
  • Worked as a Store man, managed bookings from clients (stores), payments, admin work
  • Responsible for receiving of invoices, Goods receive notes and Purchase orders
  • Manage day to day operations
  • Stock handling and processing to the Distributors and Wholesalers.

Survey Officer

Public Transport Victoria (PTV)
07.2013 - 03.2014
  • Maintaining the customers’ data, collection and processing of customer data
  • Frequency distribution of the customer inflow and outflow on day to day bases.

Client Service Representative

Standard Chartered Bank
  • Customer relationship management, end to end detail service to customer
  • Worked in the CRM modules and experience in working in the software
  • Managing the customer accounts with the bank
  • Managing KPIs, updating of KYCs of customers.

Education

Bachelors of Professional Accounting -

Holmes Institute
Melbourne, Australia
01.2015

Skills

  • Energetic, self-driven, fast learner
  • Accounting & finance Knowledge
  • Listener, committed
  • Leadership & team building
  • Excellent written and oral communication skills
  • Customer relationship management
  • Complaint handling
  • Administration & management skills
  • Requirement gathering & analysis skills
  • IT project management
  • Analytical & problem-solving approach
  • IT compliance
  • Training and development
  • Technical proficiency
  • Task prioritization
  • Decision-making

Personal Qualifications

  • Bachelors of Professional Accounting, 2013, 2015, Holmes Institute, Melbourne, Australia
  • Certificate in IT and Data Base Administration
  • Computerized Accounting Diploma
  • Partly Qualified CA Modules, from (Institute of Chartered Accountants Pakistan)
  • Module Office Worker Safety Induction(02)
  • WHS (Work Health & Safety) (11)
  • EEO (Equal Employment Opportunities) (Combined modules 01 & 10)
  • Valid Australian License
  • Introduction for Business Finance, Financial Management Policy, Financial Modelling Economic Analysis for Manager, Security & Portfolio Management, Strategic Management, Financial Management, Issues in Financial/Management Accounting, Organizational Finance, Advance Corporate Accounting, Theory of Accounting, Australian/Pakistan Taxation Law & Audit and Ethical Practices

Volunteer Experience

  • Cancer Council Victoria, 04/18
  • Amnesty International Australia, 07/18

Tools Technologies

  • Advanced Microsoft Excel
  • MS Word
  • MS Power Point
  • MS Access
  • AutoCAD
  • Data warehousing
  • Data analysis and visualization
  • Market basket
  • Content & need analysis

Hobbies and Interests

  • Reading
  • Research and Analysis
  • Cricket
  • Gym Member

Timeline

Administration Officer

Home and Community Services
05.2022 - Current

Client Service Adviser

Concentrix ANZ
01.2020 - 03.2022

Customer Services Representative

Shell Coles Express Australia
12.2016 - 06.2022

Duty Manager

Coles Supermarket Australia
01.2015 - Current

Survey Officer

Public Transport Victoria (PTV)
07.2013 - 03.2014

Warehouseman

Rain fresh Pty limited
01.2013 - 01.2015

Client Service Representative

Standard Chartered Bank

Bachelors of Professional Accounting -

Holmes Institute

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Ali Khan