Ali Mazraei Jourshary
Underwriting Administrator
Gregory Hills,NSW
Summary
Summary:
Experienced Underwriting Administrator with a background in accounting and finance, possessing a proven track record of success in insurance administration, customer service, and compliance. Skilled in managing administrative tasks within members' superannuation, liaising with insurers, and staying up-to-date with industry developments. Proficient in navigating complex procedures while adhering to organizational standards and government policies. Strong analytical abilities and a commitment to delivering high-quality work. Eager to contribute expertise and drive success in a new role.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Insurance Underwriting Administrator
Link Group
02.2022 - Current
- Provide superior service to funds, members and key stakeholders meeting Service and quality standards
- Complete daily processing within required Service Standards
- Ensure processing standards meet quality levels by achieving at least 98% quality of work across all elements of the role
- Process and complete all operations administrative including but not limited to: underwriting acceptances, declines, applications, member applications, correspondence, emails and follow ups
- Proactively follow up receipt of underwriting documentation with members as required
- Update insurance details in appropriate systems
- Liaise with insurers and third parties to finalize additional insurance coverage as requested by members
- Ensure compliance with all legislative, financial and fund specific procedures to minimize any risk to the business
- Quality review work to minimize rework of tasks and maintain high quality standards
- Complete all member transactions across funds as required
- Participate and complete pre and post system for enhancements on an as needed basis
- Communicate effectively with internal and external stakeholders to resolve enquiries
- Contact members as needed to successfully complete requests
- Complete adjustments and investigations as appropriate and as instructed
- Actively participate as a member of the team providing support to other areas of the business as required
- Comply with all company policies, values and procedures
- Suggest and identify improvement that will aim in increasing efficiency and quality standards across the business
- Participate as a positive member of the team by co-operating with others to achieve the team's goals.
Customer Service officer
Link Group
08.2019 - 02.2022
- Answering Inbound calls
- Coordinated timely responses to online customer communication and researched complex issues
- Resolution skills
- Active listening
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Responded to customer needs through competent customer service and
- Updated customer accounts and system database with latest details to
- Support accuracy and efficiency in future interactions
- Resolutions of customer issues on first call
- Logged call information and solutions provided into company database
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Increased customer satisfaction ratings by solving problems promptly and to customer expectations
- Entered customer interaction details in company's database to track requests, document problems.
Compliance Officer
Department of Human Services (Centrelink Liverpool NSW)
09.2018 - 06.2019
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions
- Maintained composure in stressful situations, including confrontations, interviews and records searches
- Maintained excellent attendance record, consistently arriving to work on time
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with Centrelink customers to understand needs and provide accurate service
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Preparing complex reports analyzing technical information against legislative criteria and preparing evidence based recommendations
- Providing education and guidance to existing and prospective customers on how to self-assess program eligibility and the application process.
Education
Advance Certificate in Xero and MYOB - undefined
Career Academy
01.2021 - 04.2021
Diploma of Accounting - undefined
TAFE NSW
01.2010 - 04.2010
Skills
Timesheet Processing
Office Administration
Customer Service
Continuous Improvement
Attention to Detail
Administrative Support
Team Collaboration
Decision-Making
Technical Support
Bookkeeping
MS Office
Document Management
Documentation And Reporting
Mail handling
Deadline Adherence
Interpersonal Communication
Analytical Skills
Problem-Solving
Interpersonal Skills
Multitasking Abilities
Time Management
Active Listening
Self Motivation
Adaptability and Flexibility
Written Communication
Process Analysis
Reliability
References
Available upon request
Timeline
Insurance Underwriting Administrator
Link Group
02.2022 - Current
Advance Certificate in Xero and MYOB - undefined
Career Academy
01.2021 - 04.2021
Customer Service officer
Link Group
08.2019 - 02.2022
Compliance Officer
Department of Human Services (Centrelink Liverpool NSW)
09.2018 - 06.2019
Diploma of Accounting - undefined
TAFE NSW
01.2010 - 04.2010