Ali Narouei
Dandenong,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Probe, excelling in customer service and problem resolution. Demonstrated ability to enhance customer satisfaction and drive company goals, leveraging outstanding communication skills and tech proficiency. Trained in food safety and adept at maintaining high sanitation standards, contributing to operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Probe
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Line Cook
McDonald's
11.2021 - 05.2022
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Dandenong High School
Dandenong, VIC08-2018
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call centre experience
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Customer Service Agent
Probe
11.2022 - Current
Line Cook
McDonald's
11.2021 - 05.2022
High School Diploma -
Dandenong High School
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