Ali Rabeay

• Managed schedules for approximately 50 support workers, overseeing; rostering, timesheet approvals, training coordination, and WHS standards to maintain a compliant, efficient care environment.
• Independently planned and delivered marketing presentations at TAFE to promote the organisation's aged care services and increase community awareness.
• Assisted clients in navigating available resources and services, effectively guiding them towards suitable solutions.
• Utilised bilingual communication to support clients from diverse cultural backgrounds, ensuring clear understanding and culturally appropriate care.
• Identified areas of improvement in client care services, implementing changes as needed to optimize results.
• Ensured compliance with all regulations related to client care practices, maintaining high-quality service provision at all times.

Expanded Duties: Assets & Activities Officer (10/2024 - 01/2025)

• Took on additional responsibilities managing client activity scheduling and overseeing office assets / inventory.
• Formally recognised with a temporary reclassification from Level 3.1 to Level 4.1 under the SCHADS Award, reflecting increased scope.
• Coordinated weekly recreational programs and supported operational functions to enhance client engagement.

Note: In early 2025, widespread organisational downsizing led to a reduction in available hours for casual staff. My hours were reduced to 15 per week despite strong performance, and I made the decision to resign as the role was no longer financially sustainable.

• Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted clients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

• Delivered full-time personal care for a late-stage dementia patient, including feeding assistance, incontinence care, and cognitive support.
• Applied de-escalation techniques and calm communication to manage episodes of confusion, agitation, and sundowning.
• Developed a consistent daily routine to reduce anxiety and promote familiarity.
• Ensured safety through supervision, fall-prevention strategies, and an adapted living space tailored to cognitive impairment needs.

• Assisted with feeding and monitored intake to help achieve nutritional objectives.
• Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence.
• Maintained a clean, safe, and organized living environment, promoting overall well-being and satisfaction.