Ali Raza
Morphett Vale,SA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Facilities Management Security Officer
Wilson Security
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted regular concierge duties including admin tasks.
- Conducted professional and excellent contractor dealing.
- Set up and broke down meeting rooms for events.
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
- Secured records and storage to comply with filing and indexing procedures.
- Enhanced team productivity by coordinating schedules, meetings, and resources for facilities management projects.
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
SECUREcorp
10.2015 - Current
- Provided excellent and consistent customer service to guest and to team to increase customer retention and satisfaction
- Wrote reports of daily activities and irregularities such as property damage, theft, passenger or employee accidents and unusual occurrences.
- Developed customized security solutions based on individual client needs and specific event requirements.
- Safeguarded valuable assets during events by establishing secure perimeters around key areas such as stages or VIP sections.
- Enhanced event safety by implementing comprehensive security plans and procedures.
- Demonstrated commitment to quality service delivery through consistent adherence to industry best practices in all aspects of our work.
- Conducted regular patrols of key areas to spot and control security concerns.
ROSTERING AND OPERATIONS COORDINATOR
First Call Staffing
04.2020 - 06.2022
- Ensured roster is completed and available to staff in timely manner
- Attended after-hours enquiries and communications
- Uphold good rapport with clients and staff
- Lent hand to pay roll department when require with staff enquiries
- Adhere to compliance and update data base as necessary
- Made sure that shifts are offered equally to staff at all times
- Allocated fixed shifts and rotational shifts accordingly with relevant days off
- Attended client- staff meetings (Virtual/ Onsite)
- On-boarded recruited staff in to system (Ento)
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
Heemskerk Security
01.2021 - 05.2022
- Provided excellent and consistent customer service to guest and to team to increase customer retention and satisfaction
- Wrote reports of daily activities and irregularities such as property damage, theft, passenger or employee accidents and unusual occurrences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
Metro Trains at FCS
04.2020 - 06.2021
- Provided excellent and consistent customer service to guest and to team to increase customer retention and satisfaction
- Wrote reports of daily activities and irregularities such as property damage, theft, passenger or employee accidents and unusual occurrences.
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
Casually with Different Companies at different places
06.2015 - 06.2021
- Provided excellent and consistent customer service to guest and team to increase customer retention and satisfaction
- Wrote reports of daily activities and irregularities such as property damage, theft, passenger or employee accidents and unusual occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
CUSTOMER SERVICE
Caltex
04.2014 - 04.2021
- Provided excellent and consistent customer service to guest and team to increase customer retention and satisfaction
- Wrote reports of daily activities and irregularities such as property damage, theft, passenger or employee accidents and unusual occurrences.
MULTIMEDIA MANAGER (VOLUNTEER)
AIIA
01.2020 - 11.2020
- Developed ideas, produced, and edited vast types of projects for various media platforms
- Interfaced with clients to define project scopes of work, including budgets, creative vision, and deliverable schedules
- Developed and proposed project scripts, sketches, and storyboards to gain client approval throughout th project phases
- Managed video shoots set teams and performers while creating work schedules and operating production equipment
- Developed web profile videos for client websites and local business commercials for broadcast on cable networks
- Developed promotional materials, including posters and videos
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects
- Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.
MULTIMEDIA MANAGER (VOLUNTEER)
Friends of the Earth
01.2017 - 11.2017
- Developed ideas, produced, and edited vast types of projects for various media platforms
- Interfaced with clients to define project scopes of work, including budgets, creative vision, and deliverable schedules
- Developed and proposed project scripts, sketches, and storyboards to gain client approval throughout project phases
- Managed video shoots set teams and performers while creating work schedules and operating production equipment
- Developed web profile videos for client websites and local business commercials for broadcast on cable networks
- Developed promotional materials, including posters and videos
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects
- Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.
MULTIMEDIA SPECIALIST AND VIDEO EDITOR
AimViz Production
01.2012 - 03.2014
- Developed ideas, produced, and edited vast types of projects for various media and platforms
- Interfaced with clients to define project scopes of work, including budgets, creative vision, and deliverable schedules
- Developed and proposed project scripts, sketches, and storyboards to gain client approval during throughout the project phases
- Assisted clients and creative teams in script writing and set design
- Managed video shoots set teams and performers while creating work schedules and operating production equipment.
MULTIMEDIA SPECIALIST AND VIDEO EDITOR
Arrows Production
01.2010 - 01.2012
- Developed ideas, produced, and edited vast types of projects for various media and platforms
- Interfaced with clients to define project scopes of work, including budgets, creative vision, and deliverable schedules
- Developed and proposed project scripts, sketches, and storyboards to gain client approval during throughout the project phases
- Assisted clients and creative teams in script writing and set design
- Managed video shoots set teams and performers while creating work schedules and operating production equipment.
Education
Diploma - Horticulture
Ironwood College
Adelaide2021
Diploma - Social Media Marketing
International House
Melbourne, VIC2020
Master of Digital Media - Digital Media
Victoria University
Melbourne, VIC2017
Graduate Diploma - Communications
Victoria University
Melbourne, VIC2016
Certificate II - Security Operations
Austwide College
Melbourne, VIC2015
Bachelor of Media Science - Film And TV
Iqra University
Karachi, Pakistan2013
Skills
- Excellent communication skills
- Multimedia project development
- Team Player
- Multimedia presentation skills
- Creative collaboration
- Videography
- Multi-camera editing
- Leadership
- MS office proficiency
- Adobe creative suit knowledge
- Decision-making
- Client/Public Relations
- Consistent Customer Service
- Compliance Management
- Customer relationship development
- Project Planning
- Staff Supervision
References
Available on Request
Timeline
Facilities Management Security Officer
Wilson Security
07.2023 - Current
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
Heemskerk Security
01.2021 - 05.2022
ROSTERING AND OPERATIONS COORDINATOR
First Call Staffing
04.2020 - 06.2022
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
Metro Trains at FCS
04.2020 - 06.2021
MULTIMEDIA MANAGER (VOLUNTEER)
AIIA
01.2020 - 11.2020
MULTIMEDIA MANAGER (VOLUNTEER)
Friends of the Earth
01.2017 - 11.2017
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
SECUREcorp
10.2015 - Current
CUSTOMER SERVICE / SECURITY OFFICER AND TEAM LEADER
Casually with Different Companies at different places
06.2015 - 06.2021
CUSTOMER SERVICE
Caltex
04.2014 - 04.2021
MULTIMEDIA SPECIALIST AND VIDEO EDITOR
AimViz Production
01.2012 - 03.2014
MULTIMEDIA SPECIALIST AND VIDEO EDITOR
Arrows Production
01.2010 - 01.2012
Diploma - Horticulture
Ironwood College
Diploma - Social Media Marketing
International House
Master of Digital Media - Digital Media
Victoria University
Graduate Diploma - Communications
Victoria University
Certificate II - Security Operations
Austwide College
Bachelor of Media Science - Film And TV
Iqra University
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