Ali Razzouki
Sales Consultant
Pendle Hill,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problemsolving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
Bathroom Factory Warehouse
Wetherill Park, Sydney, NSW
06.2023 - 01.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Consistently closed deals and consistently ranked amongst top performers. I significantly exceeded expectations by achieving sales of over 180k in one month, exceeding the next highest performer by 60k. This was driven by my strong customer relationships, effective communication, and ability to identify and capitalize on new opportunities.
- Assistant Sales Manager with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication
style and motivational approach. Highly experienced with the renovation and building industry and proven talent in learning new products, services and processes quickly. - Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Motivated team and implemented coaching strategies to consistently exceed KPIs, leading to 25% growth in revenue.
Retail Sales Assistant
Bathroom Factory Warehouse
Wetherill Park, Sydney, NSW
11.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card
activations. - Assisted customers with prompt and polite support in-person and via telephone.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized upselling techniques to promote additional products and increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Warehouse General Dockhand
Direct Freight Express
Warwick Farm, Sydney, NSW
09.2022 - 10.2022
- Successfully unloaded 3 40-foot plus trailers in under 2
hours. - Work flexible hours; night, weekend, and holiday
shifts. - Maintain energy and enthusiasm in rush hour and
competitive circumstances. - Increased positivity and raised morale using motivation and leadership skills to exceed daily targets.
Administration Support Officer
Industry Upskill Pty Ltd
Bondi Junction, Sydney, NSW
05.2022 - 08.2022
- Liaise with clients by completing more than 100 calls in
one week. - Responded to more than 50 emails per day.
- Troubleshot and fixed Excel process hang-ups to maintain swift flow of daily tasks.
- Organized more than 10 meetings with clientele in one day.
- Provided training to entry-level admin support officer.
- Actively listened to customers, handle concerns quickly,
and escalated major issues to the supervisor. - Maintain excellent attendance record, consistently
arriving to work on time.
Enrolment Officer
Apprentices-Trainees-Employment LTD
Bondi Junction, Sydney, NSW
03.2022 - 04.2022
- Pre-populated and sent over 50 enrolment documents
out for digital signatures in the second week of training. - Maintained detailed and accurate records between
multiple databases and programs. - Conducted financial screening and documentation
gathering for clients to determine qualifications for
payment programs. - Quickly learned new skills and applied them to daily
tasks, improving efficiency and productivity.
Retail Sales Assistant
Platypus Shoes
Merrylands, Sydney, NSW
11.2021 - 02.2022
- Increased sales by more than 5%.
- Completed over 50 phone orders per week.
- Supported loss prevention goals by monitoring shoppers' behavior.
- Boosted team profits with great time and resource management.
- Focused on meeting and exceeding sales targets.
Assisted customers with prompt and polite support in person and via telephone.
Fast Food Crew Member
McDonald's
Liverpool, Sydney`, NSW
07.2019 - 05.2021
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Immediately informed supervisors of equipment malfunctions to promote quick issue resolution.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas
Youth Worker
Thrive LMA
Lakemba, Syndey, NSW
05.2018 - 02.2020
- Encouraged youth clients to develop their own activities and leadership skills
through group discussions. - Collaborated on program operations with Sydney Water, including offering
feedback from participants and improvement recommendations. - Assisted in managing workshop sessions consisting of 20 young individuals ,
focusing on life skills and sociopolitical issues concerning immigrant youth. - Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Sales Assistant
Sportsco
Macarthur, Sydney, NSW
11.2018 - 05.2019
- Used consultative sales approach to understand customer needs and recommend
relevant offerings. - Liaised with customers, management, and sales team to better understand
customer needs and recommend appropriate solutions. - Refunded payments for returned items, processed exchanges, and offered store
credit to achieve customer satisfaction. - Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote
service to customers and staff.
Social Work Volunteer
Homeless Connect
Belmont, Perth, WA
02.2014 - 04.2015
- Attended group meetings to provide information on agency services, requirements and procedures.
- Composed grant proposals and fundraising newsletters to raise capital for Homeless Connect.
- Increased fundraising numbers by over 13% by leveraging effective communications and outreach strategies.
- Gained knowledge and experience working with children in educational setting.
- Planned and delivered numerous activities and special events.
Education
Business Certificate II - Business
Arc Training
Sydney, NSW02.2022
Year 10 Record of School Achievement -
Liverpool Boys High School
Liverpool, NSW12.2019
Hospitality Certificate I -
Liverpool Boys High School
Liverpool, NSW12.2019
Skills
- Sales expertise
- Point of Sale Knowledge
- Documentation and reporting
- Database management
- Advanced Excel Spreadsheet functions
- Cash Handling
- Food Preparation
- Adaptability
- Multitasking abilities
References
Bathroom Factory Warehouse Pty Ltd - CEO - Sheldon Tang - 0412 608 881
Bathroom Factory Warehouse Pty Ltd - CEO - Andrew Nadwie - 0450 774 777
Bathroom Factory Warehouse Pty Ltd - Manager - Brenda Luu - 0424 065 628
Industry Upskill Pty Ltd - CEO - Felix McConochie - felix@industryupskill.com.au - 0497 888 882
Industry Upskill Pty Ltd - COO - Bruce McConochie - bruce@industryupskill.com.au - 0439 474 129
Industry Upskill Pty Ltd - Account Manager - Natalie Altundag - natalie@industryupskill.com.au - 0477 255 494
Platypus Pty Ltd - Sales Manager - Rania - 0414 211 421
Platypus Pty Ltd - Regional Manager - Julien - 0401 841 616
Sportsco Pty Ltd - Manager - Idris Idrisi - 0432 741 456
Thrive LMA - Team Leader - Mariyam Akoba - 0414955247
Timeline
Assistant Sales Manager
Bathroom Factory Warehouse
06.2023 - 01.2024
Retail Sales Assistant
Bathroom Factory Warehouse
11.2022 - 06.2023
Warehouse General Dockhand
Direct Freight Express
09.2022 - 10.2022
Administration Support Officer
Industry Upskill Pty Ltd
05.2022 - 08.2022
Enrolment Officer
Apprentices-Trainees-Employment LTD
03.2022 - 04.2022
Retail Sales Assistant
Platypus Shoes
11.2021 - 02.2022
Fast Food Crew Member
McDonald's
07.2019 - 05.2021
Sales Assistant
Sportsco
11.2018 - 05.2019
Youth Worker
Thrive LMA
05.2018 - 02.2020
Social Work Volunteer
Homeless Connect
02.2014 - 04.2015
Business Certificate II - Business
Arc Training
Year 10 Record of School Achievement -
Liverpool Boys High School
Hospitality Certificate I -
Liverpool Boys High School
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