ALI SHAIKH

• Managing everyday activities of the team which includes but not limited to
• Motivate and encourage the team to perform their duties to the best of their abilities
• Develop and conduct team building activities
• Provide individual coaching session to develop the skills and provide any feedback if required
• Maintain workforce management tool to monitor CSO activities and update any changes to their scheduled work type
• Mentored newly hired employees on induction processes
• Conducted focus session on different topics to provide detailed knowledge of the services to new and existing team members.
• Working as CTO line to take ownership of customer enquiries and follow through to resolution (end-to-end).
• Logging all customer incidents accurately, clearly and completely in the required systems.
• Identify when an escalation is required and follow the agreed process.
• Liaise with other departments, both internal and external to NDIS
• Proactively keep up to date with NDIS plans, business processes and troubleshooting procedures.
• Consistent in delivering of quality service to maximize customer experience.
• Proactively suggest ways to improve the processes, product and team culture.
• Work effectively and cohesively in a team environment and foster a positive work culture.
• Conduct monthly team meetings
• Maintaining the confidentiality, security, privacy and integrity of the operations in accordance with the requirements of the contract

• Attending everyday days quarries offering product details and offers.
• Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
• Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
• Led outbound calling team such that each team member met or exceeded sales targets.
• Trained new outbound callers to conduct successful outbound calls for telemarketing, sales surveys.
• Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
• Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.

A MNC providing services to all Oil & Gas and its Service companies, marine, construction, petrochemical Structures Minerals processing and storage and Other Infrastructure Work carrying out design and construction management, major fabrication & refurbishment works

• Researched clients' business issues and goals to offer appropriate solutions. ·
• Spearheaded expansion strategies to increase business market share, drive growth and bring in more than 60 new customers in 2 yrs. ·
• Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development. · Created alternative business plans to improve customer relationships. ·
• Investigated and addressed business development issues to mitigate problems in a proactive manner. ·
• Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. ·
• Spearheaded expansion and development initiatives in Area Abu Dhabi. ·
• Devised all-encompassing business plan outlining concise and actionable targets and sales goals. · Came up with detailed plans to enhance sales management and prioritize long-term business goals
• Developed new business opportunities by effectively communicating product lines to leading international corporations. · Drove industry-leading profit in

Diploma In Mechanical Engineering