Alia Britten
Gladstone,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
Acting Wilson Island Coordinator
Aldesta Hotels
07.2023 - 11.2023
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Guest Service Associate
Heron Island Resort
07.2022 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name.
- Used Opera to check daily record sheets, guest accounts and available vouchers.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Checkout Supervisor
Coles
03.2020 - 06.2022
- Checked workers and recorded performance for presentation to shift leaders.
- Supported production line, reporting need for additional staff and resources.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Checkout Operator
SPAR Group
09.2018 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
Education
Diploma - Screen And Media Specialist Makeup
Huxley School of Makeup
Burleigh Heads, QLD04.2021
No Degree -
Maclean High School
Maclean, NSW11.2019
Skills
- Project Management
- Consulting
- Financial Management
- Scheduling and Calendar Management
- Event Planning
- Event Coordination
- Negotiation
- File Management
- Multi-Line Telephone Systems
- Time Management
- Organization Skills
Timeline
Acting Wilson Island Coordinator
Aldesta Hotels
07.2023 - 11.2023
Guest Service Associate
Heron Island Resort
07.2022 - 07.2023
Checkout Supervisor
Coles
03.2020 - 06.2022
Checkout Operator
SPAR Group
09.2018 - 01.2020
Diploma - Screen And Media Specialist Makeup
Huxley School of Makeup
No Degree -
Maclean High School
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