Alia Britten

• Used 'Newbook' daily to perform check-ins and analyse guest bookings.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Gathered and organized materials to support operations.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Provided assistance to other staff members with cleaning of difficult areas.
• Operated industrial washing machines and dishwashers to clean linens and dishware.
• Removed trash, debris and other waste materials from premises.
• Handled equipment, chemicals, and materials properly and with caution.

• Used 'Opera' daily to perform all reception tasks.
• Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
• Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name.
• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Answered hotel phones with professionalism and directed calls appropriately.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

I Worked in the Shearwater Restaurant located on Heron Island in my free time to make up more hours. Duties were as follows:

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Greeted new customers, discussed specials, and took drink orders.
• Trained staff members on use of POS system.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Bussed and reset tables to keep dining room and work areas clean.

• Checked workers and recorded performance for presentation to shift leaders.
• Supported production line, reporting need for additional staff and resources.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Assisted customers in need to promote pleasant shopping experiences and encourage return business.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Quickly and accurately counted drawers at start and end of each shift.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Marked-down clearance items and relocated merchandise to proper store areas.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Checked personal identifications during alcohol and tobacco sales.