Alia Heckenberg
Coorparoo,QLD
Summary
Possessing a wealth of customer service experience and interpersonal communication skills. Well accomplished in developing good client relation within busy and fast paced environments. I have a hands on approach and a can do attitude, that is shown in my work and put forth into every task.
Overview
8
8
years of professional experience
Work History
Senior Hairstylist
Beauty Portfolio
03.2020 - 07.2024
- Colour specialist with Goldwell
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Participated in industry events to stay updated on latest trends, styles, and techniques
- Resolving customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Managing stock levels and ordering stock as needed.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Colouring, highlighting, colour correction, hair cutting techniques and styling of hair.
Receptionist/Salon Coordinator
Luppinos Luxury Organic Hair Salon
11.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisting Salon staff with day to day appointments and time management
Senior Hair Stylist
Beauty Portfolio
01.2017 - 01.2019
- Answering incoming phone calls and making appointments
- Managing and maintaining clientele, Providing clients with exceptional customer service
- Understanding and communicating clearly with customers and staff,
- Targets and sales of products and services, Maintaining salon stock
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Colouring, highlighting, colour correction, hair cutting techniques and styling of hair.
Senior Hair Stylist
Hairzoom
01.2017 - 07.2017
- Answering incoming phone calls and making appointments
- Building and managing clientele
- Targets and sales of products and services
- Working to a strict timeframe, Excellent customer service
- Colouring, cutting and styling hair
Education
Certificate III in Business Administration -
ADAPT EDUCATION QLD
Certificate III in Hairdressing -
TAFE SYDNEY NSW
Completion of Year 12 -
Asquith Girls High School NSW
Skills
- Strong Work Ethic
- Client Relationship Building
- Attention to Detail
- Problem-solving abilities
- Reliability
- Blonde and highlighting expert
- 6 years experience with Goldwell Colour
References
Michelle Dixon - Beauty Portfolio
0408975153
Timeline
Senior Hairstylist
Beauty Portfolio
03.2020 - 07.2024
Receptionist/Salon Coordinator
Luppinos Luxury Organic Hair Salon
11.2019 - 03.2020
Senior Hair Stylist
Beauty Portfolio
01.2017 - 01.2019
Senior Hair Stylist
Hairzoom
01.2017 - 07.2017
Certificate III in Business Administration -
ADAPT EDUCATION QLD
Certificate III in Hairdressing -
TAFE SYDNEY NSW
Completion of Year 12 -
Asquith Girls High School NSW
Similar Profiles
Rory McLarenRory McLaren
Hospitality Junior Manager at Heritage PortfolioHospitality Junior Manager at Heritage Portfolio
Geovanni VillagomezGeovanni Villagomez
Bilingual Loss Mitigation Supervisor at Select Portfolio Servicing, Inc.Bilingual Loss Mitigation Supervisor at Select Portfolio Servicing, Inc.
Luis VegaLuis Vega
Collections Agent at Consumer Portfolio ServicesCollections Agent at Consumer Portfolio Services
DECLAN SOMERSDECLAN SOMERS
Location Manager - Brisbane at Total Field SolutionsLocation Manager - Brisbane at Total Field Solutions
Garth StevensGarth Stevens
Sales Agent at RE/MAX ExperienceSales Agent at RE/MAX Experience