Summary
Overview
Work History
Education
Skills
Timeline
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Alia Reid

Wollongong

Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Responsible, punctual and productive when working with little to no supervision.


Excellent customer service skills.

Overview

21
21
years of professional experience

Work History

Office Administrative Assistant

One Cake Down
04.2022 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Conducted research to assist with routine tasks and special projects.
  • Strengthened relationships with vendors to negotiate favorable contract terms that benefitted the organization financially.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Performed research to collect and record industry data.

Retail Worker

The Collective
03.2019 - 02.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
  • Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Maximized seasonal revenue by actively promoting relevant items and participating in holiday-themed marketing campaigns.
  • Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
  • Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

House Cleaner

The Cleaning Pixies
05.2015 - 09.2017


  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.

Financial Service Professional

The Illawarra Credit Union
09.2003 - 08.2013
  • Worked both in branch, and in the head office call centre.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
  • Developed targeted marketing campaigns to attract new clients and expand market share within the region.
  • Maintained updated records of all financial transactions to support traceability.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Mentored junior colleagues in sales techniques and product knowledge, fostering a collaborative work environment.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.

Education

Cert III in Financial Services - Banking And Financial Support Services

Department of Education And Training
Wollongong, NSW
10.2005

High School Diploma -

Five Islands Secondary College
Port Kembla, NSW
12.2022

Cert II - Community Pharmacy Assistant - Pharmacy

Wal Scerris Pharmacy School
Wollongong
10.2021

Skills

  • Verbal Communication
  • Schedule Management
  • Document Preparation
  • Scheduling appointments
  • File Organization
  • Database entry
  • Telephone reception
  • Confidentiality handling
  • Word Processing
  • Customer Engagement
  • Reception Management
  • Leadership and supervision
  • Event Planning
  • Calendar Management

Timeline

Office Administrative Assistant

One Cake Down
04.2022 - 04.2024

Retail Worker

The Collective
03.2019 - 02.2022

House Cleaner

The Cleaning Pixies
05.2015 - 09.2017

Financial Service Professional

The Illawarra Credit Union
09.2003 - 08.2013

Cert III in Financial Services - Banking And Financial Support Services

Department of Education And Training

High School Diploma -

Five Islands Secondary College

Cert II - Community Pharmacy Assistant - Pharmacy

Wal Scerris Pharmacy School

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Alia Reid