Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliana Isa

Dandenong,VIC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Assistant Manager

David Jones
04.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Retail Assistant

Kmart
03.2019 - 02.2021
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Cafe Barrista and Waitress

Mels Cafe
01.2018 - 10.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Retail Assistant

Myer
10.2018 - 01.2020
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Supported store success by regularly monitoring competitor activity and adjusting strategies accordingly.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

Dandenong High School
Dandenong, VIC
01.2021

Skills

  • Task Delegation
  • Employee Scheduling
  • Recruiting and Interviewing
  • Operations Management
  • Retail Operations
  • Sales Growth
  • Workload Management
  • Money Handling
  • Staff Supervision
  • Team building
  • Employee Performance Evaluations
  • Consulting
  • Dining Area Maintenance
  • Customer Service

Timeline

Assistant Manager

David Jones
04.2021 - Current

Retail Assistant

Kmart
03.2019 - 02.2021

Retail Assistant

Myer
10.2018 - 01.2020

Cafe Barrista and Waitress

Mels Cafe
01.2018 - 10.2020

High School Diploma -

Dandenong High School

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Aliana Isa