ALICA MARECOVA
Exmouth,WA
Summary
Detail-oriented administration and customer service professional with over 8 years of experience in office administration, customer service, and community engagement. Equipped with a Certificate 3 in Business and 4 years of administration expertise, consistently fosters positive relationships and delivers respectful service. Strong organizational, communication, and computer skills enhance team collaboration and operational efficiency.
Overview
5
5
years of post-secondary education
19
19
years of professional experience
Work History
BAKERY ASSISTANT/FRONT OF HOUSE/KITCHEN
NINGALOO BAKEHOUSE
EXMOUTH, WA
03.2026 - Current
- Delivered friendly, professional customer service to enhance customer satisfaction in a busy bakery
- Assist customers with enquiries and provide a welcoming experience
- Prepare food and beverages while maintaining high food safety and hygiene standards
- Operated point of sale system, accurately processing cash and Eftpos transactions to maintain financial integrity
- Collaborated with colleagues to streamline daily operations, ensuring smooth workflow and customer service
APPROVED MANAGER/BARISTA/WAITRESS
BBQ FATHER RESTAURANT/DELI
EXMOUTH, WA
12.2022 - 03.2026
- Managed multiple orders and tasks simultaneously while maintaining a high level of accuracy and speed
- Coordinated multiple orders and tasks simultaneously, achieving high accuracy and speed under pressure
- Collaborated with kitchen staff and team members to streamline operations and ensure adherence to compliance requirements and service excellence
- Resolved customer complaints and special requests, delivering tailored solutions that enhanced customer satisfaction
- Accurately handled all financial transactions
SOCIAL TENNIS CO-ORDINATOR & TENNIS COACH
SORRENTO TENNIS CLUB
PERTH, WA
05.2019 - 09.2021
- Organized and managed weekly social tennis events, increasing community engagement and participation rates
- Organized and managed weekly social tennis events, enhancing community engagement and participation
- Facilitated workshops and clinics to educate players on rules, etiquette, and teamwork, fostering a positive club culture
- Maintained detailed records of player development and session outcomes, showcasing strong organizational and analytical skills
CAREER BREAK/FULL TIME MUM
06.2013 - 05.2019
- Managed family responsibilities for twin daughters, enhancing organizational, planning, and communication skills through community volunteering.
BOOKSTORE CLERK
DYMOCKS BOOKSTORE
SYDNEY, NSW
05.2012 - 02.2013
- Assisted customers in locating products and provided detailed information on merchandise,
enhancing customers satisfaction and engagement
● Managed inventory and maintained accurate records of stock levels, contributing to efficient
configuration control and resource allocation
● Collaborated with team members to conduct regular audits and ensure compliance with
store policies and procedures
● Handled point of sale transactions and maintained accurate financial records, demonstrating
attention to detail and accuracy
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
INSEKTA PEST CONTROL
Trnava, Slovakia
11.2011 - 04.2012
- Managed front office operations, providing a professional first point of contact for clients and
stakeholders, enhancing organizational image
● Developed and maintained comprehensive filling systems and databases, ensuring accurate
documentation and easy retrieval of information
● Assisted in the coordination of projects and meetings, demonstrating strong organizational
skills and attention to detail
● Invoicing and processing vendor checks, national and international billing
● Performing data entry services regarding employee information and accounting
ACCOUNTS ADMINISTRATOR
NIGHTLINE GROUP
DUBLIN, IRELAND
11.2007 - 06.2011
- Provided data analysis and reporting to support decision making and strategic planning
- Billing - preparation for weekly billing run ( domestic and international freight)
- Data entry - keying in consignment notes, checking spreadsheets, dispatch drivers
- Conducted regular reconciliations of accounts, identifying discrepancies and implementing corrective actions
- Managed financial records and ensured accurate processing of invoices , expenses and payments contributing to effective budget management and financial reporting
- Implemented and maintained documentation procedures to enhance compliance and support audit processe
Education
Master Degree of General Managment - Faculty of Business Managment
University of Economics in Bratislava
Slovakia 09.2001 - 08.2006
Skills
- ● Strong communication and interpersonal skills
● Detail-oriented and willing team player
● Good ability to adapt to multicultural environments
● Internal & external stakeholder engagement skills, including community engagement
● Fast learner and responsible
● Self-motivated, hardworking, positive and trustworthy
Certifications
February 2024 Course in Management of Licensed Premises
Jan - Aug 2013 Certificate III in Business, Australian Professional Skills Institute
June - Dec 2012 Certificate III in Fitness,Australian College of Sport & Fitness
Volunteering jobs
● The Annual ANZAC Community Service Project
● Bunnings Sausage Sizzle Fundraising
● Member of Committee at Exmouth Tennis Club
Timeline
BAKERY ASSISTANT/FRONT OF HOUSE/KITCHEN
NINGALOO BAKEHOUSE
03.2026 - Current
APPROVED MANAGER/BARISTA/WAITRESS
BBQ FATHER RESTAURANT/DELI
12.2022 - 03.2026
SOCIAL TENNIS CO-ORDINATOR & TENNIS COACH
SORRENTO TENNIS CLUB
05.2019 - 09.2021
CAREER BREAK/FULL TIME MUM
06.2013 - 05.2019
BOOKSTORE CLERK
DYMOCKS BOOKSTORE
05.2012 - 02.2013
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
INSEKTA PEST CONTROL
11.2011 - 04.2012
ACCOUNTS ADMINISTRATOR
NIGHTLINE GROUP
11.2007 - 06.2011
Master Degree of General Managment - Faculty of Business Managment
University of Economics in Bratislava
09.2001 - 08.2006