Alice Bason
Darwin,NT
Summary
Organised and dependable administrative assistant. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Aquire BPO
11.2023 - 05.2024
- Worked productively in fast-moving administrative environment
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant
Protection Engineering
09.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to other staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Ensured confidential record-keeping with diligent data entry and database management.
Medical Receptionist
North Tees Hospital, NHS Foundation Trust
02.2021 - 09.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Hotel Front Desk Receptionist
Wynyard Hall Country House Hotel
03.2015 - 06.2020
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
Mental Health Support Worker
Sheffield Children’s NHS Trust
09.2021 - 01.2023
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Hospitality All Rounder
Pinnacle People Melbourne & Darwin
03.2023 - 04.2024
- Working events for Pinnacle People in both their Melbourne and Darwin teams throughout 2023
- Large events such as the F1 Grand Prix Melbourne
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Collaborated with vendors to secure necessary event services and supplies.
Bartender
Shenanigans Pub
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Food and Beverage Attendant
Novotel, Miss Mi Perth
09.2023 - 11.2023
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Served high customer volumes during special events, nights, and weekends.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Restaurant Supervisor
Zambrero
04.2023 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Food Handling and Preparation
Education
Master of Science - Developmental Psychology
Sheffield Hallam University
11.2020
Bachelor of Science - Criminology & Psychology
Sheffield Hallam University
11.2019
Skills
- Strong Customer Service
- Exceptional Time Management
- Self-Driven and Motivated
- Complaint resolution
- Customer Relations
- Receptionist experience
- Microsoft Office Applications
Timeline
Bartender
Shenanigans Pub
05.2024 - Current
Customer Service Representative
Aquire BPO
11.2023 - 05.2024
Food and Beverage Attendant
Novotel, Miss Mi Perth
09.2023 - 11.2023
Administrative Assistant
Protection Engineering
09.2023 - 11.2023
Restaurant Supervisor
Zambrero
04.2023 - 09.2023
Hospitality All Rounder
Pinnacle People Melbourne & Darwin
03.2023 - 04.2024
Mental Health Support Worker
Sheffield Children’s NHS Trust
09.2021 - 01.2023
Medical Receptionist
North Tees Hospital, NHS Foundation Trust
02.2021 - 09.2021
Hotel Front Desk Receptionist
Wynyard Hall Country House Hotel
03.2015 - 06.2020
Master of Science - Developmental Psychology
Sheffield Hallam University
Bachelor of Science - Criminology & Psychology
Sheffield Hallam University