Alice Berry
Rochedale South,Australia
Summary
Dedicated and compassionate support worker with a Certificate II in Health Services Support and a Certificate III in Individual Support, demonstrating a strong commitment to delivering high-quality, person-centred care that prioritizes dignity, independence, and well-being. An empathetic approach fosters meaningful connections while effectively addressing individual needs. Committed to continuous learning and professional development, with a focus on making a positive impact within a supportive, client-focused environment. Proven ability to enhance the quality of life for clients through attentive and personalized care strategies. I Developed a range of skills in hands-on, supportive care environment, looking to transition into new field. Demonstrated ability to provide compassionate care and effective communication in high-stress situations. Eager to leverage these transferable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Student Personal Care Assistant
Southern Cross Care
Beenleigh, QLD
02.2026 - 03.2026
- Assisted clients with daily living activities, enhancing their quality of life and promoting independence.
- Monitored and documented client health status, ensuring timely communication with healthcare professionals.
- Developed personalized care plans in collaboration with multidisciplinary teams to address individual client needs.
- Provided emotional support and companionship to clients, fostering a trusting relationship and improving mental well-being.
- Implemented activity programs that engaged clients socially and physically, contributing to overall well-being.
Inbound Sales Consultant
TSA Telstra
Brisbane, QLD
08.2024 - 04.2025
- Remote work
- Identity verification
- Demonstrated product features and benefits, resulting in increased customer satisfaction.
- Conducted follow-up calls to ensure client satisfaction and foster long-term relationships.
- Utilized CRM systems to track customer interactions and enhance sales strategies.
- Engaged customers through effective communication to identify needs and recommend suitable products.
Dominos Delivery Driver
Domino's
Brisbane, QLD
05.2024 - 08.2024
- Delivered orders promptly to ensure customer satisfaction and repeat business.
- Navigated efficiently to optimize delivery routes and reduce wait times.
- Maintained vehicle cleanliness and functionality for safe operations.
- Processed cash and card transactions accurately, ensuring financial accountability.
- Collaborated with team members to improve order accuracy and efficiency.
Temporary office Administrator
Tempe Tyres
QLD
05.2024 - 06.2024
- Managed scheduling and appointments to optimize executive time management and resource allocation.
- Coordinated office communications to enhance workflow and ensure timely information dissemination.
- Streamlined document processing by implementing standardized filing systems for improved retrieval efficiency.
- Assisted in inventory management, ensuring accurate stock levels for seamless operational continuity.
- Developed and maintained positive relationships with clients, fostering customer satisfaction and retention.
Rental Sales Agent
Indie Campers
Brisbane, QLD
03.2024 - 05.2024
- This was a temporary contacted position
- Managed rental agreements and ensured accurate documentation for customer transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Conducted vehicle inspections and maintained fleet readiness for customer rentals.
- Trained new staff on company policies, rental systems, and customer service best practices.
- Implemented feedback mechanisms to enhance customer satisfaction and service delivery.
Waitress/Bartender
Hogs Breath Cafe
Mount Gravatt, QLD
07.2022 - 04.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Assisted in training new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled cash register operations, processing payments accurately and efficiently.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
Education
High School Diploma -
Busy Schools Shailer Park
Shailer Park, QLD11-2022
High School - Year 12
Busy Schools Shailer Park
Shailer Park, QLD11-2022
Cert II - Health Services Support
Mater Education-Mater Hospital
Brisbane, QLD08-2021
High School - Year 9-11
Rochedale State High School
Shailer Park, QLD06-2021
Skills
- Patient care
- Reliability and punctuality
- Respect for privacy
- Cultural sensitivity
- Respectful and compassionate
- Elderly care
- Daily living assistance
- First aid and safety
Certification
- Barista Present
- Responsible Service of Alcohol Present
- NDIS orientation module December 2025 to Present
- First aid November 2025 to November 2028
- CPR November 2025 to November 2026
- Food Safety Certificate
- NDIS training modules
- NDIS orientation module
- Hand Hygiene
- Child Safety modules
- NDIS workforce fundamentals
- OAIC
Dementia
Affiliations
- Logan youth action group March 2022 to Present
- The logan youth action group help bring the youth of Logan into the community and have their voices heard. We work on projects like LEAF, careers expos and education groups
Personal Details
- Eligible to work in Australia: Yes
- Highest Level of Education: Certificate I-IV
Timeline
Student Personal Care Assistant
Southern Cross Care
02.2026 - 03.2026
Inbound Sales Consultant
TSA Telstra
08.2024 - 04.2025
Dominos Delivery Driver
Domino's
05.2024 - 08.2024
Temporary office Administrator
Tempe Tyres
05.2024 - 06.2024
Rental Sales Agent
Indie Campers
03.2024 - 05.2024
Waitress/Bartender
Hogs Breath Cafe
07.2022 - 04.2024
High School - Year 9-11
Rochedale State High School
High School Diploma -
Busy Schools Shailer Park
High School - Year 12
Busy Schools Shailer Park
Cert II - Health Services Support
Mater Education-Mater Hospital