Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Alice Biddle

Katandra West,VIC

Summary

I am an involved community member, as for many years I have been involved in local sporting clubs, helped at different events and am always happy to help out. I love guiding players development both in skill and confidence and watching it grow over a season.


I am very passionate about education and child development. Currently, I am in my third year of an online teaching degree through Curtin University. Studying online as well as working and volunteering has helped to develop my time management and organisation skills.


I am looking for a full time position within a school, as my partner and I have recently bought a house in the Greater Shepparton area.



Overview

6
6
years of professional experience

Work History

Education Support

Tallygaroopna Primary School
01.2023 - Current
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Provided instructional support to students unable to attend regular classes.
  • Copied, organised and distributed classroom assignments or other paperwork.
  • Organised materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored student behaviour in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Mentored and tutored individual students needing additional help.

Cafe Attendant

Elsewhere At SAM
03.2023 - Current
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to everyone.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Replenished products daily for optimal freshness and visibility.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Greeted customers with smile and provided helpful suggestions.
  • Managed multiple tasks in high-volume environment.
  • Delivered food to guest tables with timeliness and efficiency.
  • Processed customer orders and accurately entered into order system.
  • Demonstrated knowledge and applied proper food handling standards.
  • Processed sales transactions using POS system.
  • Completed milkshakes and ice cream desserts for customers.

Food & Beverage Attendant / Functions /Administrative Assistant

Encore Café / Riverlinks
07.2021 - 12.2022
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new staff members on company policies and procedures.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Developed and updated spreadsheets and databases to track, analyse, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.

Restaurant Supervisor/ Waitstaff/ Bar staff/ Functions

Parklake Hotel
12.2019 - 12.2021
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Trained and mentored staff to meet and exceed high quality standards.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with other staff to coordinate workflows and monitor service during busy shifts.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Analysed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

Waitstaff / Bar staff / Functions / Customer Service / Tastings

Fowles Wine
11.2020 - 06.2021
  • Serving customers in the farm store, tasting room and in the restaurant
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximising profits.
  • Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Education Support Trainee

Grahamvale P.S./The Apprenticeship Factory
01.2020 - 12.2020
  • Supervision of students during remote learning.
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Took part in professional development workshops to boost skills.
  • Stepped into non-classroom environments such as the library and office to help staff manage demand.

Café Worker/ Barista / Events

Kidstown Cafe / Greater Shepparton City Council
01.2018 - 02.2021
  • Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Trained new cafe workers in sales, customer service and safety.
  • Promoted new products and price changes by creating and updating signage.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set up event facilities and equipment, cleaned areas, and organised supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Implemented event protocols to maintain safety and security of all attendees.

Education

Bachelor in Primary Education - Education

Curtin University
Perth, WA
2025

Responsible Service of Alcohol -

Best Restaurant Training
Shepparton, VIC
01.2020

CERT III in Education Support -

GOTAFE
Shepparton, VIC
12.2020

CERT III in Sport And Recreation -

GOTAFE
Shepparton, VIC
10.2019

Victorian Certificate of Education -

Wanganui Park Secondary College
Shepparton, VIC
10.2019

Skills

  • Great Verbal and Written Communication
  • Fast Learner
  • Small Group Instruction
  • CPR and First Aid
  • Positive Attitude
  • Works Well in a Team and Individually
  • Problem Solving Skills
  • Critically Thinking Skills
  • Time Management Skills
  • Working with Children Check
  • High Attention to Detail

References

Liss Lothian

Tallygaroopna Primary School

4/5/6 Teacher

0428 828 151


Alaina Tuckett

Elsewhere at SAM

Owner / Functions Manager

0426 207 518


Simone Higgins

Grahamvale Primary School

Former Principal 

0437 100 109


Amy Hawking

Encore Cafe / Riverlinks 

Former Team Leader 

0448 971 279

Volunteer Experience

KidsTown / Greater Shepparton City Council - Volunteer

Shepparton, VIC - 2010 - 2017

  • Helping with general cleaning, event planning, administration, money handling, food preparation and stock filling and rotation.
  • Help set up and serve customers at events such as the Easter EGG-straveganza and KidsFest.
  • Assissting children with the egg hunts and explaining to parents on what the kids are looking for in the eggs hunts.
  • Assisting with the operations staff on the set up and running of the event., Assisting in the sports program and working with young children in tennis and gymnastics.


Shepparton Netball Association - Umpire / Coach / Umpire Mentor 

Shepparton, VIC - 2015 - Current 

  • Communicating with players, coaches, parents and other officials on and off the court.
  • Having a good understanding of the game and all the rules.
  • Keeping up to date with any rule changes.
  • Using leadership and communication skills to improve the confidence of the players.
  • Giving out directions to the players.
  • Taking directions from other officials.
  • Guiding junior umpires to improve their knowledge of the game and positioning around the court.
  • Helping to improve the confidence of junior umpires with the use of compliments.


Tallygaroopna Football Netball Club - Coach / Umpire

Tallygaroopna, VIC - 2023 - Current

  • Coaching and developing skills of junior players.
  • Working alongside other coaches and officials.
  • Using leadership skills and communication skills to instruct players.


Shepparton Saints Netball Club - Coach / Umpire Coordinator / Umpire Mentor / Umpire 

Shepparton, VIC - 2023


Timeline

Cafe Attendant

Elsewhere At SAM
03.2023 - Current

Education Support

Tallygaroopna Primary School
01.2023 - Current

Food & Beverage Attendant / Functions /Administrative Assistant

Encore Café / Riverlinks
07.2021 - 12.2022

Waitstaff / Bar staff / Functions / Customer Service / Tastings

Fowles Wine
11.2020 - 06.2021

Education Support Trainee

Grahamvale P.S./The Apprenticeship Factory
01.2020 - 12.2020

Restaurant Supervisor/ Waitstaff/ Bar staff/ Functions

Parklake Hotel
12.2019 - 12.2021

Café Worker/ Barista / Events

Kidstown Cafe / Greater Shepparton City Council
01.2018 - 02.2021

Bachelor in Primary Education - Education

Curtin University

Responsible Service of Alcohol -

Best Restaurant Training

CERT III in Education Support -

GOTAFE

CERT III in Sport And Recreation -

GOTAFE

Victorian Certificate of Education -

Wanganui Park Secondary College

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Alice Biddle