Kyra Black
Toowoomba,Queensland
Summary
I’m a highly motivated and skilled leader looking to enhance my professional skillset and further my career in a rewarding and challenging role.
Overview
7
7
years of professional experience
Work History
ACTING OPERATIONS MANAGER
ENDEAVOUR FOUNDATION
- Supervision & development of Portfolio and Site Manager teams
- Management of Financial Budgets, Service Margins & Profit & Loss KPI’s of large portfolio
- Engagement with external parties such as Workcover, NDIA, Health Practitioners, Public Guardian & Government bodies
- Management of complex Human Resources and performance matters
- Ensuring provided support is compliant with relevant legislation, Quality & Safeguarding Framework.
- Customer, staff and family engagement
- Training & development
PORTFOLIO MANAGER
ENDEAVOUR FOUNDATION
11.2020 - Current
- Managing submission and Supported in Living (SIL) rosters
- Management of Financial Budgets, Service Margins & Profit & Loss KPI’s of medium
- Human Resources & performance management
- Recruitment, workforce planning & rostering
- Staff development & training
- Workplace Health & Safety management
- Stakeholder and staff engagement
- Managing adherence to legislation and compliance requirements such as, NDIS Quality & Safeguarding Framework, compliance with legislation and reporting
- Continuous improvement, feedback and complaints handling
- Asset management
- Microsoft Office/Outlook/IT skills
- Riskman & documentation
HOME SITE SUPERVISOR
ENDEAVOUR FOUNDATION
12.2019 - 11.2020
- General administration tasks
- Supported in Living (SIL) preparation
- Individual Support Plan development
- Provide Individual Support in line with NDIS goals of customer
- Facilitate Staff meetings
- Stakeholder and customer engagement
- Documentation
DISABILITY SUPPORT WORKER
ENDEAVOUR FOUNDATION
02.2017 - 12.2019
- Individual & group support within both home and community
- Person Centered Care in line with NDIS Goals
- Assisting with medication
- Documentation
- First Aid & CPR
- Maybo Training
Education
Advanced Diploma of Leadership and Management -
SKILLS CERTIFIED AUSTRALIA
01.2021
Certificate IV in Disability -
SKILLS CERTIFIED AUSTRALIA
01.2020
Certificate III in Aged Care -
INTERCARE TRAINING SOLUTIONS DANDENONG
01.2015
Skills
- Great interpersonal and communication skills
- High-level problem-solving ability
- Ability to work autonomously & within a team
- Time management and prioritising ability
- Strong work ethic and reliability
- Great Leadership & Management knowledge and skills
Availability
Monday to Sunday – Available all day
References
- Nicole Clancy (Acting Portfolio Manager), 0415 553 281
- Michelle Kadel (Home Site Supervisor), 0461 584 048
Timeline
PORTFOLIO MANAGER
ENDEAVOUR FOUNDATION
11.2020 - Current
HOME SITE SUPERVISOR
ENDEAVOUR FOUNDATION
12.2019 - 11.2020
DISABILITY SUPPORT WORKER
ENDEAVOUR FOUNDATION
02.2017 - 12.2019
ACTING OPERATIONS MANAGER
ENDEAVOUR FOUNDATION
Advanced Diploma of Leadership and Management -
SKILLS CERTIFIED AUSTRALIA
Certificate IV in Disability -
SKILLS CERTIFIED AUSTRALIA
Certificate III in Aged Care -
INTERCARE TRAINING SOLUTIONS DANDENONG
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