Alice Brodribb
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bloom Cafe Supervisor
Bloom Cafe
07.2022 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored staff performance, providing feedback and guidance when necessary.
- Established quality control standards for food preparation, presentation, and taste.
- Trained new employees on operational procedures and policies.
- Resolved customer complaints promptly and professionally.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Provided support during peak business hours.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Warringah bowls club (server)
Warringah bowls club
11.2022 - 01.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Tasman Hotel (Marriott) Waiter
Tasman Hotel (Marriott)
03.2022 - 07.2022
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Presented food and beverages to guests at tables.
- Took orders from patrons accurately and efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
Richmond Bakery Supervisor
Richmond Bakery
01.2020 - 01.2022
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Managed daily operations of bakery, ensuring efficient utilization of resources.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
McDonalds Crew Trainer
McDonalds
01.2017 - 01.2020
- In charge on shift and responsible for training new staff
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Planned and delegated group and individual work assignments to trainees.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided written evaluations of employee performance to management.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
Education
Bachelor of Honors in Interior Architecture -
UNSW
01.2026
Year 1 - Year 12 -
Fahan School
Skills
- Coffee Shop Operations
- Health and Safety Regulations
- Staff Training and Development
- Scheduling Coordination
- Point of Sale Systems
- Customer Engagement
- Continuous Improvement
- Foodservice
- Operational Efficiency
- Order Management
- Customer Experience Management
Hobbies and Interests
- Hiking
- Camping
- Beach
- Shopping
- Art
- Cooking
Affiliations
- design
- sports
Accomplishments
- Fahan School Erica Hayes price (2021) for a student who shows kindness, generosity of spirit and contribution to her community
- 2021 Relay for life
Certification
- NSW RSA
References
References available upon request.
Timeline
Warringah bowls club (server)
Warringah bowls club
11.2022 - 01.2023
Bloom Cafe Supervisor
Bloom Cafe
07.2022 - Current
Tasman Hotel (Marriott) Waiter
Tasman Hotel (Marriott)
03.2022 - 07.2022
Richmond Bakery Supervisor
Richmond Bakery
01.2020 - 01.2022
McDonalds Crew Trainer
McDonalds
01.2017 - 01.2020
Bachelor of Honors in Interior Architecture -
UNSW
Year 1 - Year 12 -
Fahan School
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