ALICE BROWN

• High level Executive Assistant support to Vice President Students & Registrar. Additional high level support to Director Student Support, Head of Student Experience and Service Improvement, Senior Managers and other members of the portfolio when required.
• Diary management for VPS&R and Director Student Support, including planning of meetings, workshops, Staff Forums, Planning Days, conference calls and videoconferences.
• Preparation of meeting agenda and minutes, internal and external correspondence.
• Confirmation of travel arrangements for VPS&R, Director Student Support and portfolio staff when required.
• Dealt with issues on behalf of the Vice President Students & Registrar, either by working with Directors or Senior Manager, or by taking work on myself as appropriate.
• Regular contact and liaison with University staff and Student Associations across three campuses.

Achievements

• SCU Assist inbox: managed/triaged emails from students who needed assistance from the University. This role required my capacity to understand student requests and respond quickly to an array of needs. The emails received could be requests for information on non-urgent issues such as course progression, through to students with substantial mental health issues, requests for financial assistance or students suffering homelessness. On each occasion, I responded in an informed way and with extreme sensitivity.
• Project Administrator for the First Year Advisor Project: coordinated the onboarding and training process for new staff and collated training evaluations for review. Providing appropriate induction information and necessary training for these new staff ensured that they were well prepared to provide excellent customer service while working with first year students and helped build a cohesive and collegial team environment.
• Project Administrator for the StudyLink implementation project: worked alongside Vice President Students & Registrar, Director Admissions, Project Manager (KPMG), StudyLink team and SCU Project team to provide high level support to the project. Worked with the Project Manager to manage project meetings, manage project documentation to record risks, actions, issues and decisions and provide action updates at meetings. The administration support provided helped ensure that the project’s daily tasks were managed in a timely and efficient manner, project documents were managed and stored appropriately and project deadlines were met.
• Student Success Initiatives: Worked with the Head of Student Experience and Service Improvement on student success initiatives, including coordination and participation in the Student Communications Working Party. This collaboration focused on several exciting initiatives to improve student experience, engagement and retention, a key issue for the University.

• High level Executive Assistant support to Vice President Students and Registrar. Additional high level support to Director Student Support, Senior Managers, other management and members of the portfolio when required.
• Supervised Student Retention and Success team, completed annual Performance Review Planning process for two staff, management of staff resources while implementing projects and initiatives.
• Liaised with Student Associations, facilitated student consultation meetings with Student Association elected executive members.
• Provided Committee Secretary support for Student Academic Experience Committee, Students Communication Committee and Student Representation Committee.
• Coordinated graphics and promotional images for digital screens on campuses.
• Facilities, Tech Services and software management for VPSR.
• Preparation of meeting agendas and minutes, internal and external correspondence, PowerPoint presentations.
• Diary management including planning of meetings, workshops, Staff Forums, Planning days, conference calls and videoconferences.
• Managed the SCU Assist inbox and helped students who needed assistance from the university. Worked with key staff and services across the university to resolve issues that were raised by students.
• Confirmation of travel arrangements for portfolio staff.
• Regular contact and liaison with university staff across three campuses.
• Worked alongside several Directors and senior managers while dealing with issues on behalf of the Vice President Students and Registrar, either by referring to other managers or taking work on myself as appropriate.

Achievements

• Student Representation Committee, Election process: managed the election process (20,000 students), including promotion of the election, call for nominations, design of election voting system via Qualtrics, communication of results and update of the SRC Member Induction Pack. The process was completed in a timely and efficient manner which complied with Governance policies.
• Feedback at Transaction project: conducted research with contact from Sydney University, managed discussions with Technology Services and other key staff from the University in order to find a suitable and cost effective software system which would enable the University to survey students about their experience after completing a transaction or resolving an issue with the University.
• Student Journey Mapping project: organised and facilitated a donut stand where free donuts were given to students who provided feedback about their experience at the University. The donut stand was a cost effective and fun way to engage with students, over 200 students provided vital feedback for the team to consider.
• Return to campus post Covid19: supported the team during return to campus and the Student Support Team's move from Building C to Building B. Designed and confirmed floor plan, coordinated office/equipment setup with Facilities and Technology Services, negotiated with staff around new hot-desk requirements/policies. This coordination and support ensured that health & safety protocols were adhered to by staff, especially post Covid19.
• VPS&R training by WeTrain: coordinated and attended training provided by WeTrain for VPSR Leadership Team, Managers and Team Leaders: Dealing with difficult stakeholders and customers, Critical and Constructive Conversations, Leading Change. I was the main point of contact with the external training company and provided critical information, venue bookings, travel and accommodation for WeTrain trainers and SCU staff.
• Wellness wall planner for students: managed the design, printing and distribution of a "Wellness wall planner" for students. Collaborated with Student Associations to distribute wall planners to students at each campus and post to online students. The wall planner was a well received initiative to provide critical University information and wellness tips to students.
• SSAF (Student Services & Amenities Fee) Survey; worked with the team to design, test and implement the SSAF Survey to over 20,000 students, via Qualtrics. Data analysis was completed after the survey which provided vital information for the University and Student Associations around where to spend SSAF funds.
• VPS&R Staff Forum @ Lismore: coordinated event, travel, accommodation, catering and presentations for 250 staff from three campuses. This event was an excellent opportunity for information sharing and team building. The event boosted staff morale in many ways as it was the first in-person event for VPS&R staff post Covid19.

• High level Executive Assistant support to Deputy Vice Chancellor Students. Additional high level support to Associate Deputy Vice Chancellor Students, Senior Managers, other management and members of the portfolio when required.
• Supervised Student Retention and Success team, management of staff resources while implementing projects and initiatives.
• Additional secretarial support to Associate Deputy Vice Chancellor Students, Senior Managers and other management and members of the portfolio when required.
• Liaised with Student Associations, facilitation of student consultation meetings with Student Association elected executive members.
• DVC(S) website management.
• Committee Secretary support for Student Academic Experience Committee, Students Communication Committee, Student Representation Committee.
• Coordinate graphics and promotional images for digital screens on campuses.
• Facilities, Tech Services and software management for DVC(S).
• Preparation of meeting agendas and minutes, internal and external correspondence, PowerPoint presentations, monthly newsletter.
• Diary management including planning of meetings, workshops, conference calls and videoconferences.
• Management of SCU Assist inbox, working with students who need assistance from the university and key staff/services across the university.
• Telephone call screening including answering queries as required.
• Confirmation of travel arrangements (including overseas at times) for numerous staff.
• Participation in weekly Leadership Team meetings and other team meetings.
• Regular contact and liaison with University staff across three campuses.
• Reconciliation of monthly corporate Visa accounts.
• In the absence of the Deputy Vice Chancellor (Students), worked with the Associate Deputy Vice Chancellor (Students) and other senior managers to resolve issues, either by referring to other managers or by taking work on myself as appropriate.

Achievements

• Coordinated a revamp of digital screens at each campus to update branding and information on services.
• Revamp of DVC(S) Governance and Committee structure: work plan for year/meeting bookings.
• Return to campus for Retention & Success team / portfolio staff.
• SCU Assist – setup, testing and promotion of the service via Portal/Toolkit for students, managing/triaging emails from students during the year. This task required my capacity to understand student requests and respond quickly to an array of needs. The emails received can be for further information on non-urgent issues such a course progression, through to managing and directing issues from students who have substantial mental health issues. On each occasion I respond in an informed way and with extreme sensitivity.
• Retention & Success team: Planning for 2022 Wellness Wall Planner, collaboration with Student Associations to distribute wall planner to students. This task involves the planning and delivery of a wide range of activities and work groups across the University.
• Student Academic Experience Committee Secretary: worked with Chair of SAEC to improve Agenda setup and Action Items. This in turn streamlined the reporting procedures for the Committee and is streamlining the work of the Chair and other key stakeholders.

• Executive Assistant support to Deputy Vice Chancellor Students. Additional high level support to Associate Deputy Vice Chancellor Students, Senior Managers, Executive Officer and other management and members of the portfolio when required.
• Preparation of meeting agendas and minutes, internal and external correspondence, PowerPoint presentations, monthly newsletter.
• Diary management including planning of meetings, workshops, conference calls and videoconferences.
• Management of SCU Assist inbox, working with students who need assistance from the university and key staff/services across the university.
• Telephone call screening including answering queries as required.
• Confirmation of travel arrangements (including overseas at times) for numerous staff.
• Participation in weekly Leadership Team meetings and other team meetings.
• Regular contact and liaison with University staff across three campuses.
• Reconciliation of monthly corporate Visa accounts.
• In the absence of the Deputy Vice Chancellor Students, work with Associate Deputy Vice Chancellor Students, Executive Officer and other senior managers while dealing with issues, either by referring to other managers or taking work on myself as appropriate.

Achievements

• Assisted the DVC Students and entire team during the pivot to working from home at the start of COVID19. Assisted the team to adopt new ways of working with Zoom and Teams while working from home. Made provisions for staff to enable remote work which ensured continuity of service to SCU's students.
• COVID19 Emergency Funding for students: assisted with setup of the initial process, documentation and application form for students to apply for emergency funding. Coordinated website updates and communication with students. Received, collated and processed applications in a timely and efficient manner to ensure that students received funding quickly.
• Transform SCU: worked with DVC(S)/Associate DVC(S) to update Organisation charts and staff information during SCU Transform process. Maintained confidentiality with extremely sensitive documents and information.
• Assisted the DVC(S) and Leadership Team with return to campus planning and staff office moves due to social distancing. Ensured COVID-Safe Risk Assessments completed for all Office of DVC(S) staff to comply with health and safety requirements.
• DVC(S) Governance structure: designed and set up an annual meeting schedule for DVC(S) meetings, then set up a new process to book all meetings from DVC(S) calendar. The annual meeting schedule ensured that staff knew when reports were due for upcoming meetings and assisted with collation of reports while adhering to deadlines.
• Provided Committee Secretary services to the SRC (Student Representation Committee), DVC(S) Board and Student Transitions Committee, including preparation of Agenda and reports, minute-taking and action updates. This service helped keep accurate records and enabled the DVCS and Leadership team to make informed decisions.
• Created a Committee Secretary “how-to” guide for Committee Secretaries within the DVCS team. The guide helped administration staff who were new to providing committee secretary support understand the key duties and requirements of a committee secretary.
• Student Excellence Awards 2020: worked with team to modify Student Excellence Awards to a completely online nomination system and online event. Assisted with website updates, communication with students and worked with Production Services to prepare pre-recorded video of DVC(S) for the Awards ceremony. This was an important event and it was wonderful to recognise the achievements of many SCU students during COVID19.
• SCU Assist: took responsibility for answering/triaging SCU Assist emails for student experience/feedback and requests for assistance. This role required my capacity to understand student requests and respond quickly to an array of needs. The emails received could be for further information on non-urgent issues such as course progression, through to managing and directing issues from students who had mental health issues or were suffering financial crisis or homelessness. On each occasion I responded in an informed way with extreme sensitivity.
• Assisted with implementation of the SRC (Student Representation Committee) member elections via Qualtrics. It was vital that the election was held in adherence to SCU Governance policies.
• SRC Feedback mechanism: worked with the SRC and DVC(S) staff to design/implement the SRC Feedback mechanism. Prepared wording, completed testing and communicated with SRC members and students. The feedback mechanism ensured that students had a way to provide feedback to the University and a way for staff to receive feedback in order to make improvements to processes and facilities at the University.
• Worked with the DVC(S) to organise a staff Planning Day for over 200 portfolio staff travelling from three campuses. Worked with Facilities and Technology Services to book venue, set presentations up and provide information to staff about the day. The Planning Day used SCRUM Team methodology and resulted in 12 project teams being initiated. SCRUM reports and updates were received and collated regularly throughout the projects which were focused on continuous improvement of student experience.
• Students Supporting Students training course; assisted the team with design and preparation of course material for delivering training to students. This training was an important new initiative to help students learn how to support their peers when experiencing difficulties.
• SCU Unplugged, survey and feedback from students.

• High level Executive Assistant support to Pro Vice Chancellor Students / Dean of Education. Additional secretarial support to two Senior Managers, other management and members of the portfolio when required.
• Preparation of meeting agendas and minutes, internal and external correspondence, PowerPoint presentations, monthly newsletter.
• Diary management including planning of meetings, workshops, conference calls and videoconferences.
• Telephone call screening including answering queries as required.
• Confirmation of travel arrangements (including overseas at times) for numerous staff.
• Participation in weekly Leadership Team meetings and other School meetings.
• Regular contact and liaison with University staff across three campuses.
• Reconciliation of monthly corporate Visa accounts.
• In the absence of the Dean and Head of School of Education, work with two Deputy Heads of School and other senior managers while dealing with issues, either by referring to other managers or taking work on myself as appropriate.

Achievements

• Coordinated office move for entire team, assisted with floor plans and liaised with Technology Services and Facilities teams to ensure the office move was completed in a safe and efficient manner.
• School of Education Planning Day at Lismore campus: organised venue, catering, presentations, guest speakers and confirmed travel for over 100 staff from three campuses. Planning Days were extremely important events for staff involved and enabled effective strategic planning and communiation with staff, and also provided great networking and team-building opportunities for staff from three university campuses.
• Provided EA support to the Deputy Vice Chancellor Research over two extended periods where their EA was away from the office. The support that was provided ensured continuity of systems, information and confidentiality for the Deputy Vice Chancellor Research.
• Coordinated an event with 15 local high schools to enable signing of a memorandum of understanding and celebration of their partnership with the university. The event provided excellent networking opportunities for all involved, and launched some exciting new initiatives for high school students who wanted to apply to study at the university.

• High level Personal Assistant support to Dean and Head of School of Education. Additional secretarial support to two Deputy Heads of School, other senior management and members of the School of Education when required.
• Preparation of meeting agendas and minutes, internal and external correspondence, PowerPoint presentations, monthly newsletter.
• Diary management including planning of meetings, workshops, conference calls and videoconferences.
• Telephone call screening including answering queries as required.
• Confirmation of travel arrangements (including overseas at times) for numerous staff.
• Participation in weekly Leadership Team meetings and other School meetings.
• Regular contact and liaison with University staff across three campuses.
• Reconciliation of monthly corporate Visa accounts.
• In the absence of the Dean and Head of School of Education, work with two Deputy Heads of School and other senior managers while dealing with issues, either by referring to other managers or taking work on myself as appropriate.

Achievements

• Implemented a new process for managing annual workload allocation meetings for the School and created an electronic filing system for the documentation associated with the workload meetings. A flowchart was created to provide clear and effective communication of responsibilities to each supervisor/staff member involved in the process. The new process streamlined the time taken for booking meetings with staff and assisted with managing travel arrangements for supervisors who were required to meet with staff across three campuses.
• Implemented an annual meeting schedule for School of Education meetings. The annual schedule enabled management and staff to plan a year in advance for regular meetings ensuring efficient use of time in the calendar. The schedule also provided efficiencies for administration and timetabling staff who were able to book videoconference/meeting rooms across the three University campuses well in advance.
• Responsible for arranging School of Education staff meetings for staff across three University campuses, including arranging videoconference facilities, presentations and preparing agendas. These meetings were a critical way of keeping staff informed and involved in School of Education activities.
• Implemented new systems for diary management, recording of telephone messages and electronic filing for Manager. These new systems assisted the Manager with settling into a new role and ensured that the office was running smoothly and efficiently.
• Coordinated several offsite Planning Days for staff from three campuses including presentations by the Dean and Head of School and Deputy Heads of School. Responsibilities included organising travel, accommodation and entertainment and collating the agenda and presentations for the Planning Days. These Planning Days were extremely important for staff involved and enabled effective strategic planning and communication and also provided great networking and team-building opportunities for staff from the three University campuses.
• Responsible for preparing and collating news items and stories for monthly School of Education electronic newsletter that was distributed to staff and post-graduate students. The newsletter enabled effective communication of news and items of interest to staff and students in the School in an innovative and interesting manner.

• Personal Assistant to Deputy Chief Executive/Finance and Corporate Services Manager. Additional secretarial support to Mayor, Councillors, Chief Executive, other Senior Management Team members and Finance and Corporate Team Leaders when required.
• Preparation of Council committee items, internal and external correspondence, PowerPoint presentations and meeting minutes.
• Diary management including planning of meetings, workshops, conference calls and videoconferences.
• Confirmation of travel arrangements for numerous staff.
• Telephone call screening including answering customer queries as required.
• Authorisation and coding of supplier invoices, reconciliation of monthly corporate MasterCard accounts.
• In the absence of the Deputy Chief Executive / Finance and Corporate Services Manager, worked with Finance Manager and other line managers while dealing with issues, either by referring to other managers or taking work on myself as appropriate.

Achievements

• Implemented new systems for diary management, recording of telephone messages and filing for Manager. These new systems assisted the Manager with settling into a new role and ensured that the office was running smoothly and efficiently.
• Provided PA support to the Chief Executive over two extended periods where his PA was away from the office. The support that was provided ensured continuity of systems, information and confidentiality for the Chief Executive.
• Assisted with planning, facilitation and minute-taking for a Council-wide Activity and Service Review including workshops held with Councillors while the review was being completed. The Activity and Service Review discussions and the minutes taken from the meetings were of a highly confidential and sensitive nature.
• Assisted the Communications team with support while a staff member was away from the office – this included answering media queries, preparation of media releases and articles for the Community Link page in the newspaper and uploading articles onto Council’s website. The support provided ensured that the media and Wanganui residents were provided with correct and accurate information via the newspaper and website.
• Implemented a fully electronic system for staff to book travel via the i-Site, in conjunction with the Finance team and i-Site staff. The system ensured that electronic records of bookings were kept for audit purposes and was more time efficient for staff using the travel booking system.
• Responsible for arranging Council’s monthly staff meetings at various venues, including arranging presentations and preparing the agenda. These meetings were a key part of ensuring that staff were kept up to date with what was happening around the organisation.
• Assisted the IT team with testing when a new electronic records management system (SharePoint) was implemented. The testing ensured that documents being migrated from the old system were correctly transferred, saved and searchable once the new system went live.

• Executive Assistant to Infrastructure Manager. Additional secretarial support to Senior Management team members and Infrastructure engineers when required.
• Preparation of Council committee items, internal and external correspondence, PowerPoint presentations and meeting minutes.
• Diary management including planning of meetings, workshops and conference calls.
• Confirmation of travel arrangements for numerous staff.
• Telephone call screening including answering customer queries as required.
• Authorisation and coding of supplier invoices, reconciliation of monthly corporate MasterCard accounts.
• In the absence of the Infrastructure Manager, worked with Deputy Infrastructure Manager and other managers while dealing with issues, either by referring to other managers or taking work on myself as appropriate.

Achievements

• Communicated with the Mayor, Councillors and Rural Community Board members to organise meetings, workshops and Working Parties. The timely organisation of these meetings ensured Council’s compliance with legal requirements and internal policies.
• Assisted the Infrastructure Manager with a high level Activity review for the Infrastructure department. This involved taking part in highly confidential discussions. The confidentiality of these discussions and the notes taken from them was vital.
• Organised opening celebrations for several major Council projects i.e. Wastewater Treatment Plant, Boardwalk and Airport Terminal Upgrade. The successful organisation of these functions allowed Council, consultants, contractors and ratepayers to celebrate a successful project and to build Council’s profile within the community.
• Worked in conjunction with Council’s Communications Coordinator and other EA team members to promote the use of Council’s intranet site WANDA. This work encouraged staff to use the website to distribute information to other staff members in an exciting and informative way.
• Organised various community meetings on behalf of the Wanganui Rural Community Board. These meetings enabled the Rural Community Board members to raise their profile and build relationships with the community.
• Undertook extra training with other EA team members as part of an electronic records management system rollout (TRIM). This ensured that the EA team had a good understanding of the new system and also enabled the EA team to be able to assist other staff members with any issues they experienced.

• Personal Assistant to Chief Financial Officer and 6 Finance Managers. Additional secretarial support for other Finance team members as required.
• Diary management including planning of meetings, conference calls and videoconferences.
• Preparation, collation and distribution of Board, Finance and Audit Committee reports.
• Preparation of internal and external correspondence, PowerPoint presentations and meeting minutes.
• Confirmation of travel bookings for Chief Financial Officer and other staff.
• Authorisation and processing of supplier invoices via SAP financial system, reconciliation of monthly corporate Visa accounts.
• In the absence of the Chief Financial Officer, worked with other managers to resolve issues as required.

Achievements

• Assisted the CFO and other executives with preparation of due diligence documentation and reports during several special projects. The timely and efficient collation of these reports ensured that the correct information was available to all staff involved in negotiations and planning.
• Communicated with the Board of Directors and their assistants to ensure timely and secure delivery of Board, Finance and Audit Committee reports on a monthly basis.
• Coordinated several foreign investor and rating agency visits including presentations by the CEO, CFO and other General Managers, site visits, travel, accommodation and entertainment plans. These visits were extremely important in building and maintaining relationships with the company's key investors and rating agencies.
• Worked with other PA's to develop an "Ask a virtual PA" portal on the company's intranet site. This site enabled staff from around the company to access information to assist with the planning of meetings, booking of meeting rooms or pool vehicles, conducting conference calls and videoconferences, organising funtions and catering whenever required.
• Worked in conjunction with Vector's Group Procurement Manager to negotiate several preferred supplier agreements with hotels and taxi companies around New Zealand. This ensured that travellers were able to take advantage of agreed prices when travelling which helped reduce Vector's travel costs.
• Assisted with the planning and facilitation of the company's annual offsite day for all Vector staff. This included presentations, team building and innovation workshops. The PA group's involvement in the facilitation of the day helped build the profile of the PA group around the organisation.

• Personal Assistant to 5 Directors, including Chief Financial Officer and Directors of Structured Capital Markets, Private Banking and Asset Management. Additional secretarial support to Accounting and Finance team members as required.
• Preparation, printing and collation of internal and external correspondence, PowerPoint presentations, approval papers, legal documents and Directors resolutions.
• Confirmation of travel arrangements (including overseas travel) for numerous staff.
• Input of Structured Capital Markets deal details and transactions into internal accounting system.
• Filing of documents at Companies Office.

Achievements

• Undertook the coordination of Supervisory Committee (quarterly) and Management Committee (monthly) meetings, compilation of reports, liaised with 12 Committee members and their assistants regarding meeting schedules, reporting deadlines, travel bookings and catering requirements. The timely organisation of these meetings ensured Deutsche Bank’s compliance with legal requirements and internal policies.
• Created formatted Word templates for preparing the Company’s quarterly General Disclosure Statement and Key Information Summary which guaranteed the documents were consistent with Company guidelines and also assisted with more timely and efficient document production. This also helped ensure timely distribution to the Reserve Bank of New Zealand and updating of the Deutsche Bank website.
• Negotiated an agreement with a printing company to print the General Disclosure Statement and Key Information Summary. The new agreement saved Deutsche Bank up to $1,000 per quarter.
• Designed and operated an Access database to manage client and transaction details for SCM deal document preparation. The database helped automate the document preparation process which ensured accuracy and consistency and saved up to 3 hours of preparation for each deal.
• Built and maintained relationships with travel agents and other suppliers to ensure that specific airlines and hotels were booked wherever possible which guaranteed that travellers took advantage of the best routes and prices agreed with preferred suppliers. This helped reduce corporate travel costs by compliance with Deutsche Bank’s internal travel policy.
• Undertook the timely submission of 5 Directors’ Corporate AMEX reconciliations in order to comply with American Express and Deutsche Bank policy. These accounts included reconciliation of foreign exchange, travel and entertainment expenses and had to be reconciled on a monthly basis to ensure the Company did not incur late fees.

• Personal Assistant to the Chief Investment Manager. Additional secretarial support to eight Funds Management Managers.
• General typing, data entry and administration duties as required.
• Controlled bookings for Guardian Trust Boardroom, several other meeting/training rooms and company cars.
• Set equipment up for presentations and functions.

Achievements

• Prepared external/internal correspondence for the Chief Investment Manager and Funds Management Managers.
• Undertook the research and preparation of monthly Board reports and quarterly reports for the Board of Directors and Funds Management clients. All reports were of a technical and confidential nature.
• Scheduled appointments and coordinated arrangements for meetings to maximise executives' time.
• Coordinated domestic travel logistics including flight itineraries, hotel reservations and car services for Chief Investment Manager and Funds Management Managers.
• Coordinated events and functions with attention to detail ensuring successful execution.

• Front line receptionist at Head Office and responsible for answering main Guardian Trust telephone switchboard, meeting/greeting clients and providing hospitality as required.
• General typing and administration duties for Mortgage Lending team including letters, faxes, loan submission and renewal documents, some of which were of a very technical and confidential nature.
• General office duties including photocopying, printing and distributing documents.
• Accepted and distributed courier packages to staff.

Achievements

• Created and maintained a database of staff details for all staff in New Zealand and Australia.
• Responsible for updating and distributing the internal phone list and corporate directory to staff at Head Office and all branches in New Zealand (around 350-400 staff).
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.

• To ensure the main reception area for the building was tidy and that all visitors to the building were served with the utmost of care.
• General word processing and administration duties for two/three staff members including the Chief Cashier.

Achievements

• Undertook extra cashier duties which included accepting both cash and cheque payments for parking tickets, water rates, dog registration and parking permits, then balancing of till at end of day.