Overview
Work History
Education
Skills
Timeline
Generic

Alice CHEN

Overview

8
8
years of professional experience

Work History

TESOL & Language Education Experience

TAFE
07.2023 - 08.2024
  • Created an inclusive learning environment that encouraged students to actively participate and build confidence, resulting in improvements in fluency and engagement
  • Leveraged digital tools, such as Breakout rooms in Microsoft Teams, to enhance learning experiences and promote student engagement
  • Designed and delivered interactive, student-centered lessons incorporating student dialogues to engage adult learners from diverse cultural and linguistic backgrounds, leading to enhanced language proficiency and participation
  • Cultivated a culturally sensitive and respectful classroom culture for up to 15 students, resulting in a more collaborative, supportive, and engaging learning environment

AMEP Customer Service Officer

TAFE
07.2017 - Current
  • Managed student enrolment workflows, including data entry, updates, and verification of records for new and continuing learners through the EBS system
  • Recorded and maintained accurate claims of student attendance data using ARMS and SAM systems, supporting compliance reporting and funding claims
  • Enhanced customer satisfaction by efficiently addressing and resolving client
    inquiries and concerns, ensuring timely and professional service delivery
  • Liaised with Headteachers and Assessors to arrange class and meeting schedules

Education

Graduate Certificate in TESOL -

University of Wollongong
Sydney

Certificate IV - TAE40122 Cert IV in Training And Assessment

Nationwide Academy
Sydney

Bachelor of Commerce - Marketing And Management

Curtin University
Sydney

Skills

  • Communication Skills: Clearly explaining concepts to clients and active listening
  • Language: English, Mandarin

Timeline

TESOL & Language Education Experience

TAFE
07.2023 - 08.2024

AMEP Customer Service Officer

TAFE
07.2017 - Current

Graduate Certificate in TESOL -

University of Wollongong

Certificate IV - TAE40122 Cert IV in Training And Assessment

Nationwide Academy

Bachelor of Commerce - Marketing And Management

Curtin University

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Alice CHEN