ALICE CHILCOTT
Pascoe Vale South,VIC
Summary
Dynamic individual with high level customer service skills from my ongoing employment in client relations, retail and leadership. With hands-on experience I have honed my skills in problem solving, and a proactive approach to new tasks. Known for adaptability, creativity and results oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Visual Merchandising Coordinator
Seven7 Group
10.2023 - Current
- Creating seasonal guidelines and designing point of sale displays
- Providing administrative and marketing support to the Managing Director
- Manage and coordinated merchandisers to ensure consistent execution of company-wide visual standards on a national level
- Conducted regular store visits to ensure consistent implementation of visual merchandising guidelines
- Oversaw the development and execution of all external brand activations and events
- Hired, trained, and supervised employees for events
Assistant Store Manager
Rebel
04.2023 - 10.2023
- Fostered positive work environment that encouraged teamwork and high morale among staff members
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Monitored sales floor activity to identify opportunities for improvement or areas requiring attention
- Trained new employees on store policies, procedures, and product knowledge
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
Store Manager
TYPO
09.2022 - 04.2023
- Led comprehensive training for employees- resulting in high employee retention and satisfaction
- Prepared team member work schedules and assigned staff to specific duties
- Handled problematic customers and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
TYPO
06.2022 - 09.2022
- Completed thorough store opening, closing
- Completed frequent walk throughs and coached team members
- Updated and maintained store signage and displays
- Meticulously prepared and delivered monthly reports to senior team, providing practical insights to key performance indicators
- Enhanced store presentation through effective merchandising, improving customer shopping experience
Senior Customer Relationship Manager
Hello Solar
05.2021 - 06.2022
- Actively maintained regular communication with team, ensuring seamless operations and increased collaboration opportunities
- Proactively addressed and resolved customer complaints, ensuring prompt resolution and maintaining customer satisfaction
- Managed customer accounts to ensure positive experience and long-term satisfaction
- Hired, Managed and scheduled trades people to perform tasks
- Conducted regular follow-ups with clients to maintain relationships and gather feedback
Sales Representative
Hello Solar
09.2018 - 05.2021
- Attended trade shows and industry events to expand professional network
- Utilized CRM software to manage leads, contacts, and deals effectively
- Maintained strong relationships with existing customers to ensure repeat business
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
- Tailored sales presentations based on individual client needs or preferences
Skills
- Problem resolution
- Relationship building
- Effective communication skills
- Customer service
- Supervision and leadership
- Microsoft office
Timeline
Visual Merchandising Coordinator
Seven7 Group
10.2023 - Current
Assistant Store Manager
Rebel
04.2023 - 10.2023
Store Manager
TYPO
09.2022 - 04.2023
Assistant Store Manager
TYPO
06.2022 - 09.2022
Senior Customer Relationship Manager
Hello Solar
05.2021 - 06.2022
Sales Representative
Hello Solar
09.2018 - 05.2021
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