Alice Cilia
Chadstone,VIC
Summary
Bachelor of Public Health and Health Promotion graduate with great determination and drive, excellent organisational skills and who is highly reliable. One hundred and twenty hours of placement experience completed which required event management skills, good communication skills and well-developed skills in Microsoft Office and other programs. Established outstanding customer service skills and working well with others to form strong relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Full Time Program Support Officer
North West Melbourne Primary Health Network
04.2022 - 09.2023
- Entering over 40 deliverables into commissioning management system (CMS), weekly meetings with providers, providing administrative support, preparing resources and materials to support GPRCs, managing diaries, calendars and schedules
Temporary Full Time Covid Concierge Officer
Knox City Council
08.2021 - 01.2022
- Visiting over 50 businesses within the City of Knox, creating Covid packs for businesses, educating and passing on information to businesses regarding the current Covid regulations, contacting business owners to ensure their events are Covid safe
Part Time Client Advisor
Kieser Malvern
12.2020 - 08.2021
- Answering and directing calls, processing agreements, third party invoicing, communicating with clients, POS transactions, processing EPC referrals
Casual Waitress
Fergus Cafe
07.2018 - 04.2020
- POS transactions, resolved customer complaints in line with store policy, working with team members and a fast-paced environment, providing customers with a high-quality service and going beyond what is expected of a casual waitress to achieve organisation success
Christmas Casual
Seed
11.2018 - 01.2019
- POS transactions, folding and unpacking merchandise, housekeeping of store, greeting and assisting customers, working as a team to achieve daily goals
Aerobics Coach
St Michael's Grammar School
07.2018 - 09.2018
- Planned and prepared an aerobic routine while ensuring students health and safety
Education
Bachelor of Public Health and Health Promotion -
Deakin University
Burwood, VIC11.2018
Victorian Certificate of Education -
Mount Waverley Secondary College
Mount Waverley, VIC12.2015
Skills
- Employee Timesheet Processing
- Office Support
- Support Advocacy
- Expense Reports
- Administrative Support
- Customer Communication
Certification
- Working with children's check 04/2017- current
- First aid
- CPR
- Completion of program management fundamentals course 2023
References
Available upon request
Placement Experience
03/2018-06/2018
Kids in Nature Network
Participating in regular weekly meetings and discussions, uploading of events onto the Nature Play Week website, attending events and interviewing participants, assisted with the 2018 State of Nature Play Week Report by summarising statistics and data from a wide range of events.
Extra Curricular Activities
02/2017-09/2019
Football Player, Waverley Blues Football Club
- Participated in weekly trainings sessions and games on weekends, working together as a team to come up with strategies in order to improve team performance
01/2003-12/2014
Dancer, Charlesworth Walsh Dance Centre
- Completion of Cecchetti classical ballet grade 6 syllabus with honours, received 1st and 3rd medals at Mordialloc Eisteddfod and Southern Dance Festival competitions, performed and assisted with the choreography at cabarets and concerts every year, completion of elementary gold tapping with distinction
Timeline
Full Time Program Support Officer
North West Melbourne Primary Health Network
04.2022 - 09.2023
Temporary Full Time Covid Concierge Officer
Knox City Council
08.2021 - 01.2022
Part Time Client Advisor
Kieser Malvern
12.2020 - 08.2021
Christmas Casual
Seed
11.2018 - 01.2019
Casual Waitress
Fergus Cafe
07.2018 - 04.2020
Aerobics Coach
St Michael's Grammar School
07.2018 - 09.2018
Bachelor of Public Health and Health Promotion -
Deakin University
Victorian Certificate of Education -
Mount Waverley Secondary College
- Working with children's check 04/2017- current
- First aid
- CPR
- Completion of program management fundamentals course 2023
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