Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Clissold

Yerrinbool,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Billing Officer

Transurban
Eastern Creek, NSW
04.2022 - Current
  • Processed customer payments and invoices accurately.
  • Completed bank reconciliations for a range of motorways.
  • Completed a wide variety of refunds.
  • Applied large sum and complex credit notes to key accounts.
  • Monitored and managed high-balance accounts.
  • Performed end-of-month reporting.
  • Managed the Billing inbox.
  • Assisted with ad hoc tasks and projects, such as fraud accounts.
  • Generated monthly invoices for clients based on contract terms.
  • Ensured compliance with applicable laws and regulations relating to billing procedures.
  • Analyzed financial data to identify discrepancies or errors in billing information.

Receptionist

Frontier Services
Parramatta, NSW
04.2020 - 05.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Member Care Consultant

HCF
Parramatta, NSW
05.2018 - 03.2020
  • Provided guidance and advice to clients regarding their health insurance plans.
  • Reviewed claims data to identify areas of potential savings or improvement.
  • Managed client accounts by providing customer service support as needed.
  • Maintained records of all communications with clients related to health insurance policies.
  • Attended conferences and seminars in order to stay up-to-date on industry changes.
  • Ensured compliance with state laws governing health insurance coverage.
  • Responded promptly to inquiries from customers regarding their policies or claims status.
  • Calculated premiums and established payment methods.
  • Processed changes in insurance policies and periodically reassessed client needs.

Education

Some College (No Degree) - Financial Services Certificate III

Australian College of Commerce And Managment
Sydney, NSW
10-2015

High School Diploma -

Trinity Senior High School
Wagga Wagga, NSW
12-2000

Skills

  • Mail handling
  • Customer Service
  • Database Management
  • Business Administration
  • Clerical Support
  • File Maintenance
  • Data Entry
  • Front Office Management
  • Complex Problem-Solving
  • Self-starter
  • Relationship Building
  • Positive Attitude

Timeline

Billing Officer

Transurban
04.2022 - Current

Receptionist

Frontier Services
04.2020 - 05.2021

Member Care Consultant

HCF
05.2018 - 03.2020

Some College (No Degree) - Financial Services Certificate III

Australian College of Commerce And Managment

High School Diploma -

Trinity Senior High School

Similar Profiles

CREATE PROFILE
Alice Clissold