ALICE FUGLE
Gold Coast,Australia
Summary
Passionate, driven, and extremely motivated individual with a proven track record in providing quality customer service, maximising sales, and achieving performance targets. Experienced in solving complex problems, delivering exceptional customer experiences, and effectively managing account portfolios. Skilled in leadership, target achievement, and maintaining profitable relationships. Organised and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Tesla Advisor
Tesla
05.2025 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilised advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Provide expert advice on Tesla products and services to customers.
- Assist in achieving sales targets and enhancing customer satisfaction.
- Collaborate with team members to promote Tesla’s innovative solutions.
Client Partner
Telstra
10.2023 - 02.2024
- Territory Manager 07/2022 - 10/2023
- Business Development Associate 07/2021 - 07/2022
- Client Executive 07/2019 - 07/2021
- Account Executive 02/2019 - Store Manager 04/2015 - 01/2019
- Retail Solutions Advisor - Sales Advisor for Small Business and Consumer 01/2012 - 04/2015
- Developed expertise
- Service Work
- Teamwork
- Strategy
- Skill Development
- Communication
- Territory Management
- Telecommunications
- Solution Selling
- Mobile Devices
- Wireless
- Business Needs Assessment
- Client interaction
- Sales processes
- Client acquisition
- Relationship Building
- Consultative Selling Techniques
- Digital Sales
- Customer Billing
- Customer Complaint Resolution
- Solution selling
- Customer Service
- Client Relationship Management
- Customer Order Management
- Goal Setting and Achievement
- Operations Management
- Account Management
- Client Retention Strategies
- Strategic account development
- Business Development
- Salesforce Software
- Team Recruiting and Onboarding
- Customer consultations
- Review of contracts
- Customer Engagement
- Analytical problem solver
- Customer Portfolio Management
- Staff Training and Development
- Relationship Management
Assistant Manager
Optus
01.2012 - 01.2012
- Service Work
- Teamwork
- Strategy
- Skill Development
- Communication
- Telecommunications
- Solution Selling
- Mobile Devices
- Wireless
- Sales processes
- Relationship Building
- Consultative Selling Techniques
- Digital Sales
- Customer Billing
- Customer Complaint Resolution
- Solution selling
- Customer Service
- Client Relationship Management
- Customer Order Management
- Goal Setting and Achievement
- Operations Management
- Team Recruiting and Onboarding
- Customer consultations
- Staff Training and Development
Assistant Manager
Vodafone
01.2009 - 01.2012
- Service Work
- Teamwork
- Strategy
- Skill Development
- Communication
- Territory Management
- Telecommunications
- Team Recruiting and Onboarding
- Mobile Devices
- Wireless
- Sales processes
- Relationship Building
- Consultative Selling Techniques
- Staff Training and Development
Education
Hervey Bay Senior College
Hervey Bay, QLDSkills
- Customer Service & Relationship Building: Demonstrated across all roles through providing quality customer service, enhancing customer satisfaction, and building strong client relationships
- Sales & Consultative Selling: Proven ability to maximise sales, achieve targets, and utilise consultative selling techniques
- Team Leadership & Management: Shown in leading teams, managing account portfolios, and motivating staff
- Strategic Planning & Skill Development: Experience in strategy implementation, staff training, and skill development across telecommunications roles
- Problem Solving & Analytical Skills: Highlighted by resolving customer complaints, conducting analytical problem-solving, and managing operations
- Communication & Telemetry Management: Consistent skill in effective communication and managing telecommunications processes
Timeline
Tesla Advisor
Tesla
05.2025 - Current
Client Partner
Telstra
10.2023 - 02.2024
Assistant Manager
Optus
01.2012 - 01.2012
Assistant Manager
Vodafone
01.2009 - 01.2012
Hervey Bay Senior College