Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Goodwin

Sydney,NSW

Summary

As a young professional, I have worked across a number of fields, gaining experience in industries such as technology, legal, marketing, public relationships and government departments.

My breadth of experience affords me a unique insight into the holistic functioning of organisations and I view administrative work as the foundation to such.

My career objective is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills.

I am willing and able to handle multiple projects simultaneously with a high degree of accuracy. I posses a willingness to take on added responsibilities to meet team goals and thrive on continuous learning as a part of this process.

As an organized and dependable candidate, I will bring enthusiasm, ethical integrity and pride in my work, relishing any opportunity to grow in my capacity to achieve higher goals within the NSWP.

Overview

13
13
years of professional experience

Work History

Research & Strategic Assistant

Freelance
09.2021 - Current

- Providing case-specific, timely research on matters spanning criminal, insurance and commercial litigation.

- Developing creative strategies in legal arguments.

- Administrative work to maintain case files and briefs, diary management and record keeping.

- Stakeholder management and client communications.

Consumer Advocate

Northern Sydney Local Health District
04.2019 - 09.2021

- Providing advocacy services to Consumers within the Mental Health system including representation at Mental Health Review Tribunal hearings.

- Liaising with clinicians to attain positive, client-oriented outcomes for Consumers, with a long-term strategic focus.

- Developing materials related to inpatient practices and experiences including: brochures and pamphlets for consumers to assist in their recovery and inform them of related services and support systems.

- Collaboration with Case Managers and Consultant Clinicians

- Strategising with Consumers and Carers to formulate a network of support systems and developing real-world skills to improve health outcomes

- Psychosocial education and counselling


Associate

Domestique Consulting
11.2018 - 03.2019

- Comprehensive analysis of client related news, reporting and media coverage.

- Developing campaigns to promote the strategic public relations aims.

- Production of daily 6am Media Reports to assist the team in managing emerging issues

Ongoing media monitoring regarding client issues.

- Creating campaigns to announce the launch of major companies on the ASX.

- Intelligence gathering.

- Consistently liaising with key service providers, stakeholders and media contacts.

Public Relations & Administration Officer

NSW School Of Languages
02.2016 - 02.2017

- Developed promotional strategies in line with Departmental standards and values across social platforms aiming to:

  • Ensure ongoing engagement of existing and potential students, parents, and partners;
  • Maintain strong organisational identity;
  • Creating affiliations with relevant organisations and service providers.

- Tracked and reported on success of campaigns and public relations efforts.

- Drafted, edited and distributed press releases, media advisories and other public relations materials.

- Complex database management.

- Administration work including: reception duties; application reviews and data processing.


Marketing & Client Services Officer

Elixr Health Clubs
01.2015 - 02.2016

- Collaborating with senior management to create content and communications.

- Developing and executing monthly campaigns as identified through appropriate marketing channels and target customers for campaigns, in line with agreed strategic goals.

- Reviewing data relating to client retention, feedback, and survey materials.

- Liaising with key stakeholders and service providers to implement service upgrades.

- Drafting and editing monthly newsletters.

- Client services and administration.

- Reception duties.

Transcriber (contract)

Essential Media
07.2014 - 12.2014

- Transcription of master interviews and dialogue on various documentary and drama series.

- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.

Paralegal (contract)

Bransgroves Lawyers
07.2013 - 12.2013

- Attendance at Supreme Court Hearings in place of partners.

- Compiling complex, lengthy briefs for barristers on an extremely tight time frame.

- Liaising with clients, external partners and internal staff to coordinate the entire process for intensive legal matters.

- Making the perfect cup of tea with a view to diffusing the Managing Partners regular rage outbursts directed towards clients.

- Repairing client-relationships as empathetically and diplomatically as possible if the above fails.

- Administration, overview and management of client files.

- Office management.

Legal Research Assistant

Roger De Robilliard Barrister
09.2012 - 07.2013

- Located authoritative and relevant legal precedent to assess probable outcomes and potential arguments on complex cases in family law.

- Attendance at Court hearings.

- Liaising with high profile clients, Diplomats, and Government Ministers.

- Utilising a client-centred, active-listing approach to integrate client issues in the eventual strategy, briefing and presentation of legal matters

- Prepared concise and comprehensive memoranda summarizing key research for clients.

Administration Assistant

BW Capital
07.2012 - 10.2012

- Liaising with high level clients to assist in the maintenance of financial portfolios and investment strategy.

- Office management and administration including file management, data entry and diary management.

- Developing communications in line with strategic goals.

- Providing quick turn-around support for partners with regards to client issues and investment opportunities.

- Executed record filing system to improve document organization and management.

- Restocked supplies and placed purchase orders to maintain adequate stock levels.

Float Secretary

Hicksons Lawyers
09.2011 - 03.2012

- Research, drafting and filing of legal documents.

- Management of Probate and Estate files

Special interest in the Workers Compensation and Health Insurance practice areas.

- Scheduling, diary management and communications drafting.

- Reception and administration.

Legal Assistant

Jeffrey & Jeffrey Solicitors
01.2011 - 09.2011

- Management of conveyancing files including attendance at property settlements as a representative of the firm.

- Liaising with clients with the aim to developing enduring relationships.

- Research and drafting of advice, communications, and legal documents.

- Scheduling and diary management.

- Motivating the managing partner to shift his focus from Youtube to client work.

- Organising documents to manage paper and electronic filing systems of clients.

- Prepared and drafted correspondence and legal forms to maintain smooth communications.

- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Education

Public Relations Internship -

Illuminate Communications
Sydney
2018

Graduate Program - Public Relations, Advertising, And Applied Communication

Haussmann School of Public Relations
Sydney
2018

Bachelor of Arts - Media, Culture & Communications

Macquarie University
Sydney
11.2018

Legal Secretarial Training Program -

NSW Law Society
Sydney

Conveyancing Procedures -

NSW Law Society
Sydney

Higher School Certificate -

Manly Selective Campus
Sydney
2010

Skills

  • Excellent interpersonal skills, inclusive of client relationships, stakeholder engagement and collaborating effectively with colleagues
  • Refined written and verbal skills
  • Capacity to work autonomously as well as collaborate effectively in a team
  • Keen eye for detail
  • Superior organisational and prioritisation skills
  • High level MS Office skills, experience using cloud technology and online platforms
  • Quick learner with ability to pick up new skills and knowledge in a tight time frame
  • Ability to remain calm in fast-paced environments, defusing tense scenarios and generating diplomatic solutions

Timeline

Research & Strategic Assistant

Freelance
09.2021 - Current

Consumer Advocate

Northern Sydney Local Health District
04.2019 - 09.2021

Associate

Domestique Consulting
11.2018 - 03.2019

Public Relations & Administration Officer

NSW School Of Languages
02.2016 - 02.2017

Marketing & Client Services Officer

Elixr Health Clubs
01.2015 - 02.2016

Transcriber (contract)

Essential Media
07.2014 - 12.2014

Paralegal (contract)

Bransgroves Lawyers
07.2013 - 12.2013

Legal Research Assistant

Roger De Robilliard Barrister
09.2012 - 07.2013

Administration Assistant

BW Capital
07.2012 - 10.2012

Float Secretary

Hicksons Lawyers
09.2011 - 03.2012

Legal Assistant

Jeffrey & Jeffrey Solicitors
01.2011 - 09.2011

Public Relations Internship -

Illuminate Communications

Graduate Program - Public Relations, Advertising, And Applied Communication

Haussmann School of Public Relations

Bachelor of Arts - Media, Culture & Communications

Macquarie University

Legal Secretarial Training Program -

NSW Law Society

Conveyancing Procedures -

NSW Law Society

Higher School Certificate -

Manly Selective Campus
Alice Goodwin