Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Gordon

Brewarrina,NSW

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Aboriginal Immunisation Worker, Public Health Unit

NSW Health
11.2022 - Current
  • Increased production efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced workplace accidents with thorough safety training and regular equipment maintenance.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
  • Developed innovative solutions for complex problems, leading to increased operational effectiveness.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Adhered to company policies, safety procedures, and performance standards.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.

Aboriginal Health Practitioner - Covid-19 Response

NSW Health
09.2021 - 12.2022
  • Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
  • Reduced hospital readmission rates by providing thorough patient education and follow-up support.
  • Streamlined clinic operations by optimizing appointment scheduling and improving documentation processes.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Aboriginal Health Practitioner

NSW Health
07.2011 - 09.2021
  • Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
  • Reduced hospital readmission rates by providing thorough patient education and follow-up support.
  • Streamlined clinic operations by optimizing appointment scheduling and improving documentation processes.
  • Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
  • Promoted preventive healthcare by conducting regular health screenings and educating patients on lifestyle modifications.
  • Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
  • Served as a mentor to new practitioners, providing guidance on best practices, clinical skills, and professional development.
  • Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
  • Elevated patient care standards by continuously seeking opportunities for professional development and attending relevant workshops or conferences.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
  • Maximized resource utilization through careful inventory management, reducing waste while maintaining adequate supply levels.
  • Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
  • Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
  • Advocated for patients'' best interests by maintaining open lines of communication with healthcare providers and facilitating appointments or referrals as needed.
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
  • Updated patient and office medical records to comply with company and regulatory standards.
  • Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
  • Utilized evidence-based and holistic approaches to care in family practice settings.
  • Attended continuing education seminars and workshops to stay current with best practices.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Educated patients and families on health conditions to raise awareness.
  • Advised patients and community members concerning diet, activity, hygiene and disease prevention.
  • Coordinated and integrated health care resources for community-based programs.

Aboriginal Health Trainee

NSW Health
01.2009 - 06.2011
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
  • Streamlined the onboarding process for new trainees, reducing time to productivity.
  • Developed strong working relationships with trainees, fostering a supportive learning environment.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Established open lines of communication with managers regarding employee growth opportunities after completing the program.
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Supported departmental tasks to increase understanding of industry processes.

Hospital Assistant

Brewarrina MPS
03.2007 - 08.2009
  • Improved patient satisfaction by providing compassionate and efficient care in a busy hospital setting.
  • Assisted nurses with daily tasks, contributing to a well-organized and smoothly functioning unit.
  • Ensured timely patient transport for procedures, minimizing delays and optimizing hospital operations.
  • Maintained cleanliness of patient rooms and common areas, promoting a safe and comfortable environment for healing.
  • Enhanced team communication by effectively relaying information between patients, family members, and healthcare providers.
  • Streamlined supply inventory management through regular monitoring, organizing stockrooms, and ordering necessary items as needed.
  • Promoted infection control measures throughout the hospital by diligently following hand hygiene guidelines and wearing personal protective equipment as required.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming, eating, transferring from beds or chairs-enhancing their overall comfort level during their stay at the hospital .
  • Efficiently completed various errands for healthcare providers including transporting lab specimens or delivering essential documents – ensuring seamless workflow across departments.
  • Maximized patient comfort by effectively adjusting bed positions, providing extra pillows or blankets when requested – demonstrating attention to their needs.
  • Covered front desk and control desk, directed hospital assistant traffic, assisted with film room duties and directed outpatients to changing rooms, giving changing instructions.
  • Transported patients throughout medical center using appropriate modes of transportation and patient identification protocols.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.

Child Care Worker

Brewarrina Child Care Centre
03.2006 - 03.2007
  • Improved communication skills of children through age-appropriate language activities and interactive play.
  • Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
  • Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
  • Implemented creative learning activities to promote cognitive development in line with developmental milestones.
  • Conducted timely assessments of each child''s progress, identifying any potential areas requiring additional support or intervention.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Promoted healthy eating habits by preparing nutritious meals and educating children on the importance of balanced diets.
  • Managed challenging behaviors effectively, employing positive discipline techniques tailored to individual needs.
  • Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.

Education

Diploma - Leadership & Management

TAFE NSW
Dubbo
11.2022

Cert IV - Aboriginal & Torres Strait Islander Primary Health

TAFE NSW
Dubbo
06.2011

Skills

  • Immunization Information
  • Needs Assessments
  • Coordinating Referrals
  • Critical thinking
  • Conflict resolution
  • Time management
  • Interpersonal skills
  • Multitasking
  • Strategic planning
  • Organizational skills
  • Adaptability
  • Active listening

Timeline

Aboriginal Immunisation Worker, Public Health Unit

NSW Health
11.2022 - Current

Aboriginal Health Practitioner - Covid-19 Response

NSW Health
09.2021 - 12.2022

Aboriginal Health Practitioner

NSW Health
07.2011 - 09.2021

Aboriginal Health Trainee

NSW Health
01.2009 - 06.2011

Hospital Assistant

Brewarrina MPS
03.2007 - 08.2009

Child Care Worker

Brewarrina Child Care Centre
03.2006 - 03.2007

Diploma - Leadership & Management

TAFE NSW

Cert IV - Aboriginal & Torres Strait Islander Primary Health

TAFE NSW

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Alice Gordon