Alice Harding
Potts Point,NSW
Summary
Hardworking professional with experience across insurance, retail, and novated leasing, offering strong skills in financial analysis and issue resolution. I am experienced in handling sensitive information with discretion and building trusted client relationships, consistently delivering a high standard of service. With strong attention to detail and the ability to adapt in fast-paced environments, I focus on achieving accurate, compliant, and effective outcomes.
Overview
7
7
years of professional experience
Work History
Fleet Officer
Paywise
North Sydney
11.2024 - Current
- Efficiently managed ‘drivers’ Novated Leases through tracking expenditure and ensuring amendments are made where and when required.
- Liaised with financiers and employers to ensure the leases were maintained effectively.
- Worked successfully with diverse group of coworkers to ensure a streamline service was offered to customers.
- Handled highly sensitive financial information and maintained meticulous records to ensure information was kept up to date.
Claims Consultant (Contract)
Chubb insurance
Sydney , NSW
03.2024 - 11.2024
- Assisted clients by providing information, resolving issues, and guiding them through the claims process.
- Ensured compliance with regulatory requirements and company policies throughout the claims process.
- Successfully managed high pressure phone calls through active listening and applying de escalating techniques.
Learner Support Advisor
The Skills Network
Selby, UK
01.2023 - 02.2024
- Professionally handled inbound and outbound telephone, postal and electronic enquiries from clients and employers.
- Conducted needs assessments to formulate client learning plans.
- Effectively managed learner caseloads to ensure each client was completing their qualifications with a high level of support.
- Advised learners on course selections and career pathways.
Receptionist, Supervisor
Sundays Salon
01.2022 - 03.2023
- Successfully trained new staff members resulting in quality performance.
- Responsible for opening and closing of the store.
- Handled large quantities of cash whilst maintaining a flawless record.
- Managed shop inventory.
Sales Assistant
The Beauty Outlet
07.2019 - 01.2022
- Consistently met KPIs when upselling to customers.
- Positively interacted with customers to understand their needs and provided personalised advice.
- Responsible for ‘cashing up’ at the end of shifts.
- Succesfully handled point of sale software.
Timeline
Fleet Officer
Paywise
11.2024 - Current
Claims Consultant (Contract)
Chubb insurance
03.2024 - 11.2024
Learner Support Advisor
The Skills Network
01.2023 - 02.2024
Receptionist, Supervisor
Sundays Salon
01.2022 - 03.2023
Sales Assistant
The Beauty Outlet
07.2019 - 01.2022