Alice Hartwig
Hawthorn,Australia
Summary
I am passionate about fostering nurturing and emotionally supportive environments for children to thrive and grow. With five years of experience in childcare and a background in business, I bring a unique blend of hands-on expertise and strategic insight. I pride myself on building strong relationships through empathy and actively listening, which allows me to connect deeply and understand the people I work with. I approach my work with professionalism, care, and sensitivity, combining critical thinking and reflective practices with warmth and enthusiasm. My passion for supporting children and families drives me to seek a role where I can continue to learn and contribute meaningfully to their wellbeing. I am eager to explore innovative ways to empower families, helping them create a more supportive and enriching environment for their children.
Overview
11
11
years of professional experience
Work History
Customer Success Partner
SAP
03.2023 - Current
- Proactively engaging with an assigned portfolio of customers to help maximise the value of their investment with SAP
- Act as a trusted strategic advisor to executive stakeholders by providing guidance on post-sale activities within procurement
- Advocate for customers needs by collaborating with the global network of SAP experts to connect customers with the right expertise and resources for their specific needs
Childcare Supervisor and Co-coordinator
Playbase at Namadgi School
09.2017 - 02.2023
- Fostered positive relationships and connections with students and families between junior and primary years.
- Cultivating a supportive environment for the physical and emotional wellbeing of students through open communication, honesty, listening, respect and empathy with colleagues, families and students.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Provided caring and professional customer service when addressing parental inquiries or concerns.
- Approached challenges collaboratively and thoughtfully to ensure the best experience possible for the students at the centre.
- Promoted a culture of diversity and inclusion within the centre through multicultural activities and discussions.
Receptionist/Administration
Peter Morrell Real Estate
05.2021 - 08.2021
- Provided administrative support during acquisition period
- Generated reports and appraisals for real estate agents to streamline lead generation and contact with existing and potential clients
- Created a new system for key logging to mitigate risk of lost keys, amend outdated records from the acquired agency, track possession/returning of keys from tenants and improve efficiency of agents on site visits
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained confidentiality of client and company information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Nanny
Jones Family
03.2020 - 08.2021
- Supported the Jones family working from home with three children under the age of 10 during the COVID-19 crisis
- Built positive and nurturing environments to support child social and emotional growth
- Supported children in school work, play activities and excursions
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments
Business Administration Officer
Wildlife Drones
08.2020 - 03.2021
- Supported the CEO through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Enhanced office efficiency by streamlining administrative processes and organising the CRM databases.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Medical Receptionist
Barton Private Hospital
04.2018 - 12.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing by collaborating with surgeons, nurses, patients and health insurance companies.
- Maintained strict confidentiality of patient information
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Developed strong professional relationships with the reception team and medical professionals.
Land training Instructor
NSW Snowsport’s Education Program: Little Shredders
01.2018 - 12.2018
- Lead skiing and snowboarding skill development programs to students in schools across the ACT and Queanbeyan
- Utilised strong public speaking skills to engage large groups of students attention and participation in coordinated activities
- Provided one-on-one coaching for individuals needing additional support
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
Swim Instructor
Australian Institute of Sport
01.2017 - 12.2017
- Responsible for the safety and education of school students aged between 5-11years
- Prepared equipment before each class class and stored items promptly after classes.
- Addressed behavioural issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Adapted teaching techniques to different learning styles.
Assistant
Wild Horseman’s Cabin, BC, Canada
01.2017 - 03.2017
- Worked closely with management to provide effective assistance for transporting equipment via snowmobile to the cabin and preparing the venue and food for customers
- Greeted guests in with friendliness and professionalism
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
CSIA level 2 Ski Instructor
Silverstar Mountain Resort, BC, Canada
01.2017 - 03.2017
- Adapted instruction styles based on individual learning preferences, resulting in higher student satisfaction rates.
- Enhanced safety awareness among ski students with regular emphasis on best practices during lessons.
- Addressed and resolved client concerns in a timely manner, maintaining strong relationships with clientele and fostering a positive reputation for the ski resort.
- Developed tailored lesson plans for each skill level, ensuring progress and achievement for all skiers.
- Actively communicated with parents or guardians regarding student progress throughout their program enrollment period.
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
Kitchen Assistant
Frugii Dessert Laboratory
01.2014 - 12.2016
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
Education
Certificate IV in Celebrancy -
Rose Training Australia
10-2024
Double Bachelor's - Business Administration And Management
University of Canberra
01.2022
First Aid And CPR Certificate -
St John’s
Canberra, ACT01.2021
CPR And Hand Hygiene Certificate -
St John’s
Canberra, ACT01.2019
Senior Secondary Certificate of Education -
Radford College
Canberra, ACT01.2016
Certificate - Level 2 Ski Instructor
Canadian Ski Instructors Alliance
Silverstar, BC, Canada01.2014
Certificate - Level 1 Ski Instructor
Canadian Ski Instructors Alliance
Silverstar, BC, Canada01.2013
Primary School - Year 1-4
Holy Trinity Primary School
Canberra, ACT01.2008
Pre-school -
North Curtin
Canberra, ACT01.2003
Skills
- Effective Communication
- Enthusiasm & Positivity
- Active Listening
- Adaptability and Flexibility
- Strong Work Ethic
- Creating a Positive & Supportive Work Environment
- Conflict Resolution
- Quick Learner
- Strategic Planning
- Collaboration and Teamwork
- Building Trust and Relationships
- Patience and Empathy
- Inclusivity Awareness
- Creativity and Innovation
- Emotionally Supportive
- Public Speaking Skills
- Tact and Sensitivity
Personal Information
Date of Birth: 08/13/98
References
- Dr. Kirsty Douglas G.P., +61 409 075 023
- Adam Spaleta, +61 412 828 836
Timeline
Customer Success Partner
SAP
03.2023 - Current
Receptionist/Administration
Peter Morrell Real Estate
05.2021 - 08.2021
Business Administration Officer
Wildlife Drones
08.2020 - 03.2021
Nanny
Jones Family
03.2020 - 08.2021
Medical Receptionist
Barton Private Hospital
04.2018 - 12.2019
Land training Instructor
NSW Snowsport’s Education Program: Little Shredders
01.2018 - 12.2018
Childcare Supervisor and Co-coordinator
Playbase at Namadgi School
09.2017 - 02.2023
Swim Instructor
Australian Institute of Sport
01.2017 - 12.2017
Assistant
Wild Horseman’s Cabin, BC, Canada
01.2017 - 03.2017
CSIA level 2 Ski Instructor
Silverstar Mountain Resort, BC, Canada
01.2017 - 03.2017
Kitchen Assistant
Frugii Dessert Laboratory
01.2014 - 12.2016
Certificate IV in Celebrancy -
Rose Training Australia
Double Bachelor's - Business Administration And Management
University of Canberra
First Aid And CPR Certificate -
St John’s
CPR And Hand Hygiene Certificate -
St John’s
Senior Secondary Certificate of Education -
Radford College
Certificate - Level 2 Ski Instructor
Canadian Ski Instructors Alliance
Certificate - Level 1 Ski Instructor
Canadian Ski Instructors Alliance
Primary School - Year 1-4
Holy Trinity Primary School
Pre-school -
North Curtin
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