Alice Houlihan

• Provided exceptional support to travellers during trips, addressing concerns quickly and professionally.
• Strengthened customer relationships through open communication channels between coordinators and other departments within the organisation.
• Maintained detailed records of client interactions, booking history, and payment status using CRM tools to ensure smooth follow-up and service continuity.
• Continuously improved internal processes by identifying inefficiencies in workflow management systems.
• Exceeded sales targets and quotas, consistently driving revenue growth by effectively reaching performance goals.
• Provided expert travel advice and consultation, helping clients select tailored travel experiences that met their personal goals.

• Led and mentored a sales team of up to 15 staff, driving consistent sales performance and achievement of KPIs.
• Conducted weekly coaching sessions based on performance data, focusing on sales techniques, business behaviours, and individual development.
• Managed satellite offices, ensuring effective communication with the Managing Director on budgets, targets, and staffing.
• Developed personalized growth plans for team members to align with their professional and personal goals.
• Spearheaded onboarding, product, and sales training to ensure staff were equipped with best practices and strategies.
• Awarded the 2021 ‘Entrepreneur Award’ for top team leaders in Australia’s direct sales industry.
• Expanded the sales team from 1 to 15 staff within 6 months, consistently meeting and exceeding client KPIs.
• Championed sales strategies and led by example to inspire high performance and team success.

(I was under the same management as my previous role they just had a brand change and moved to an employment strategy/model over only commission based)

• Displayed proficient sales competency by working in retail kiosks, special events, shopping centres, residential, B2B and telesales selling membership products on behalf of not-for-profits and commercial clients
• Built strong relationships with customers through positive attitude and attentive response
• Worked towards key KPI's on a daily, weekly and monthly basis
• Displaying proper field work processes in alignment with clients needs
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Consistently achieved targets and won awards in sales excellence and sales leadership in both 2019, 2020 and 2021