Alice Jefimova
Darwin,Australia
Summary
Results-oriented administrative professional with over five years of experience in reservations, customer service and operational coordination within the hospitality sector. Skilled in procurement processes, financial administration, records management and event coordination, with proven ability to manage competing priorities and deliver high-quality outcomes under tight deadlines. Proficient in Microsoft Office and administrative systems, with a strong commitment to confidentiality, stakeholder engagement and process improvement. Adept at working independently and collaboratively to support organisational objectives and enhance service delivery across diverse environments. Eager to transition from the professional sector into the Northern Territory Government and contribute skills, experience and dedication to supporting Protocol NT’s objectives while growing within the public sector.
Overview
13
13
years of professional experience
Work History
Reservations Manager
Metro Advance Apartments and Hotel Darwin
10.2018 - Current
- Managing all reservations, payment processes, and guest records, ensuring accuracy and compliance with company policies.
- Coordinating meeting spaces and accommodation logistics for visiting stakeholders and events.
- Preparing invoices, reconciled payments and maintained financial records in line with reporting requirements.
- Collaborating with housekeeping, maintenance, and front-office teams to deliver seamless guest services.
- Overseeing privacy and confidentiality standards in all guest and financial records management.
- Generating performance reports, analysed reservation data and recommended process improvements to management.
Guest Service Agent
Elan Soho Suites
09.2014 - 08.2015
- Delivered high-quality customer service through reception, reservations and guest support functions.
- Processed guest accounts, bookings, and enquiries via Opera property management system.
- Responded to guest complaints with professionalism, ensuring prompt resolution and follow-up.
- Supported administrative tasks including report preparation, email correspondence and records filing.
Receptionist
OÜ Hotel Management Services PK Ilmarine Hotel
09.2012 - 06.2013
- Handled reservations, guest enquiries, and payments, ensuring accurate record-keeping.
- Coordinated transportation and accommodation requests for guests and visitors.
- Provided clerical support including document filing, email correspondence and switchboard operations.
Education
High School Diploma -
Tartu Mart Reiniku Gymnasium
Tartu, Estonia01-2008
ISCED 4B - Tour Operation Management
Tartu Vocational Education
Tartu, Estonia06.2010
Skills
- Administration & Records Management: Proficient in scheduling systems, document control and maintaining accurate records in compliance with organisational policies
- Financial & Procurement Processes: Experienced in invoice processing, payment reconciliation, procurement compliance and cash handling with accuracy and integrity
- Meeting & Event Coordination: Skilled in managing meeting room bookings, preparing documentation and supporting executive-level events
- Communication & Stakeholder Engagement: Strong written and verbal communication skills with experience liaising across teams and with external stakeholders
- Technical Proficiency: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Property Management Systems (Opera, RoomMaster), Adobe with the ability to quickly learn government records systems (TRM, EIMS, ECMS, TRIPS)
- Time Management & Problem-Solving: Proven ability to manage competing deadlines, prioritise tasks and adapt to dynamic work environments
- Confidentiality & Professional Integrity: Committed to handling sensitive information with discretion and maintaining professional standards
LANGUAGES
English (Highly proficient)
Estonian (Native)
German (Novice)
Finnish (Novice)
Timeline
Reservations Manager
Metro Advance Apartments and Hotel Darwin
10.2018 - Current
Guest Service Agent
Elan Soho Suites
09.2014 - 08.2015
Receptionist
OÜ Hotel Management Services PK Ilmarine Hotel
09.2012 - 06.2013
High School Diploma -
Tartu Mart Reiniku Gymnasium
ISCED 4B - Tour Operation Management
Tartu Vocational Education
Additional
Drivers Licence: Class C
Australian Citizen
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