Alice Kumar
Macgregor,Brisbane,Australia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Manager
Marmelos Naturals
01.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
Sales Manager
Top In Town Indian Restaurant
10.2020 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction resulting in increase in sales by 11%.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development Manager
CECA
04.2022 - 06.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Master of Business - International Business
Griffith University
Brisbane, QLD07.2020
Skills
- Financial Management
- Business Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales Techniques
- Verbal and Written Communication
- Time Management
- Team Leadership
Timeline
Manager
Marmelos Naturals
01.2023 - Current
Business Development Manager
CECA
04.2022 - 06.2022
Sales Manager
Top In Town Indian Restaurant
10.2020 - 11.2023
Master of Business - International Business
Griffith University
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