Alice Lindsay

• Sales Target Achievement: Consistently met or exceeded sales goals through performance monitoring and strategy adjustments.
• Customer Issue Resolution: Effectively handled escalated customer concerns, ensuring timely resolutions and customer satisfaction.
• Call Queuing & Overflow Management: Managed real-time call flow to minimize wait times and ensure efficient service.
• Call-back System Implementation: Optimized customer experience by integrating call-back options and adjusting agent allocations.
• Lead Data Analysis & Segmentation: Analyzed and segmented lead data to prioritize high-value prospects and maximize conversion rates.
• Team Adherence to Scripts & Best Practices: Ensured team compliance with sales scripts and best practices to maintain service quality.
• Sales Performance Tracking: Monitored key metrics such as contact rates, conversation rates, and sales per lead to assess and improve performance.
• Employee Coaching & Training: Provided ongoing coaching and training to approximately 200 employees, across 3 locations focusing on sales techniques and handling difficult customers.
• Target Setting & Performance Tracking: Set sales targets and tracked team performance using CRM tools and reporting systems.
• Feedback & Trend Analysis: Delivered feedback and identified objection trends to refine sales strategies.
• New Agent Training & Scheduling: Trained new agents and managed staff schedules to ensure optimal coverage and team productivity.
• Campaign Performance Reporting: Reported on sales campaign performance and led daily briefings to ensure alignment with team goals.
• Compliance & Quality Assurance: Ensured regulatory compliance and maintained high-quality standards across all customer interactions.

• Manage a $15 million portfolio of key accounts, serving as the primary client liaison to drive engagement, retention, and revenue growth.
• Build and maintain strong client relationships by understanding business needs and delivering tailored solutions.
• Identify and execute growth opportunities through upselling, cross-selling, and value-added proposals.
• Analyze sales data and client feedback to forecast revenue, optimize strategies, and enhance account performance.
• Prepare and present business reports to highlight key insights, performance trends, and areas for improvement.
• Lead customer training sessions on the self-serve payment portal to improve adoption and efficiency.
• Oversee onboarding and implementation of new business accounts, ensuring seamless integration.
• Collaborate with marketing and product teams to develop customer-centric solutions and drive revenue growth.

• Increased opportunities for growth and upselling by understanding clients' evolving requirements.
• Consultative selling - needs based - Understanding client's needs and pain points, present tailored solutions and proposals that align with their objectives and provide value-added benefits.
• Analyze sales data and customer feedback, forecast revenue, identify areas for growth and improvement.
• Generate leads, and manage and nurture relationships with existing customers,
• Utilizing CRM systems to track leads, refine lead processes manage customer information, and streamline sales processes.

• Identify potential clients, negotiate deals, and establish strategic partnerships.
• Analyzing customer preferences, industry data, and market trends to identify growth opportunities.
• Providing effective solutions to help clients achieve their objectives.
• Ensured that target audience reach, pricing, and available advertising options were clearly communicated to clients.
• Utilized a consultative selling approach that involved a thorough understanding of the client's business, target audience, and marketing goals.
• Recommended advertising solutions that were appropriate, effective, and aligned with their objectives.
• Prepared and delivered presentations and proposals that highlighted benefits of advertising through our media platform.
• Negotiated advertising rates, terms, and contracts with clients while ensuring profitability.

Manage key accounts worth $15 million, serving as the main point of contact for clients.

Develop and nurture long-term relationships with key customers by understanding their business needs and delivering tailored solutions.

Identify growth opportunities through upselling and exceptional customer service to ensure long-term retention.

Present value-added solutions that drive incremental sales and align with customer objectives.

Prepare quarterly business reports and presentations, analyzing account performance to identify opportunities for improvement.

Host customer webinars, providing insights and fostering engagement to enhance client satisfaction.

Analyze sales data and client feedback to forecast revenue and pinpoint growth areas.

Train external finance and procurement teams on the features and capabilities of the self-serve payment portal to optimize usage.

Monitor and measure customer satisfaction, addressing any concerns promptly to maintain strong client relationships.

Present customized proposals that align with client goals and provide added value.

Oversee onboarding and implementation of new business accounts, ensuring smooth transitions and effective integration.

Collaborate with marketing and product teams to align strategies and deliver solutions that enhance client satisfaction and drive revenue growth.