Summary
Overview
Work History
Education
Skills
Timeline
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Alice Luani

Summary

Enthusiastic and adaptable team player with a strong work ethic and a genuine interest in banking. committed to learning, taking initiative and providing excellent customer service with professionalism and integrity.

Overview

6
6
years of professional experience

Work History

Service Advisor

NAB
01.2022 - Current
  • Provided high-quality customer service and support in a fast paced environment
  • Resolved customer enquiries efficiently with a friendly and professional approach
  • Built strong client relationships and maintained accurate service records
  • Learned and adapted quickly to new technology and software
  • Willingness to support my colleagues
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner

Disability Support Worker

Alive4life
01.2019 - 02.2022
  • Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
  • Collaborated with healthcare professionals to develop and implement tailored care plans.
  • Assisted clients in accessing community resources, promoting social inclusion and engagement.
  • Monitored client progress, documenting changes and reporting concerns to ensure quality care.

Education

Bachelor of Arts - Social Science of Policing

Western Sydney University
07-2021

High School Diploma -

James Busby High School
09-2016

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Listening skills
  • Excellent communication
  • Attention to detail
  • Performance goals

Timeline

Service Advisor

NAB
01.2022 - Current

Disability Support Worker

Alive4life
01.2019 - 02.2022

Bachelor of Arts - Social Science of Policing

Western Sydney University

High School Diploma -

James Busby High School

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Alice Luani