Summary
Overview
Work History
Education
Skills
Timeline
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Alice Lyden

Tamworth

Summary

Compassionate and dedicated Youth Support Professional with extensive experience working in the community services sector, currently serving as a Personal Advisor within the Youth Initiative Program at Foundations Care. Proven ability to build strong, trust-based relationships with vulnerable and at-risk young people aged 15–25. Skilled in case management, trauma-informed practice, crisis intervention, and holistic support planning. Committed to empowering young people to achieve independence, improve wellbeing, and build resilience through culturally safe, client-centered approaches. Strong collaborator with multidisciplinary teams, with a focus on advocacy, social inclusion, and long-term positive outcomes for youth in transition. Accomplished Children's Contact Case Worker with a proven track record at Sora Community Services, adept in conflict resolution and cognitive development. Excelled in building trust with families, significantly enhancing communication and reducing family conflict.

Skilled in student counselling and support, leveraging expertise to foster academic and personal growth in diverse educational settings.

Overview

5
5
years of professional experience

Work History

Personal Advisor

Foundations Care
02.2025 - Current
  • Serve as a key support figure for at-risk youth, offering one-on-one mentorship, guidance, and practical assistance to help them achieve stability and independence.
  • Develop and implement individualized support plans in collaboration with young people, addressing areas such as education, employment, housing, mental health, and life skills.
  • Facilitate access to external services by advocating on behalf of young clients and coordinating referrals to health, social, and community resources.
  • Monitor progress and adjust strategies as needed through consistent engagement and trust-based relationships, ensuring a youth-centered, trauma-informed approach.
  • Maintain accurate case notes, risk assessments, and compliance with all organizational and legal guidelines, including child protection protocols and confidentiality standards.
  • Work collaboratively with multidisciplinary teams, including social workers, educators, housing services, and employment providers, to provide holistic support.
  • Empower young people to build resilience, self-confidence, and decision-making skills by fostering a supportive, inclusive, and non-judgmental environment.

Children's Contact Case Worker

Sora Community Services
07.2024 - Current
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Developed and implemented strategies to reduce and prevent family conflict.

Student Support Officer

Kootingal Public School
03.2020 - 06.2024
  • Collaborated with parents and teachers to help students reach potential.
  • Used standardised assessments to evaluate abilities, interests and characteristics of different students.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.

Student Support Officer Special Education

Bullimbal School
04.2020 - 06.2020
  • Helped special education teachers determine specific needs for individuals with exceptional needs.
  • Supported special education department by developing programs and protocols for at-risk youth and students with special needs.
  • Worked cooperatively with special education teachers and staff to modify curricula for special education students.
  • Developed and implemented effective lesson plans focused on special education students.

Education

Bachelor Of Social Work - Social Work

University of New England
Armidale, NSW
01-2027

Skills

  • Youth Case Management – Skilled in developing, implementing, and monitoring individualized support plans for young people
  • Trauma-Informed Care – Knowledgeable in applying trauma-informed principles to support vulnerable and at-risk youth
  • Advocacy & Referral Coordination – Experienced in connecting clients to appropriate services and advocating for their rights and needs
  • Crisis Intervention – Calm and effective in de-escalating high-stress situations and managing risk
  • Building Rapport & Trust – Strong interpersonal skills with the ability to build meaningful, trust-based relationships with young people
  • Cultural Competency – Sensitive to the needs of diverse communities, including Aboriginal and Torres Strait Islander young people
  • Conflict Resolution – Skilled in mediating conflicts and promoting constructive dialogue
  • Documentation & Compliance – Proficient in maintaining accurate case notes, assessments, and adhering to legal and organizational guidelines
  • Life Skills Coaching – Supportive in developing youth independence in areas such as budgeting, employment readiness, and daily living skills
  • Collaborative Practice – Comfortable working within multi-agency frameworks and team environments
  • Youth Empowerment – Passionate about encouraging autonomy and goal-setting in young people

Timeline

Personal Advisor

Foundations Care
02.2025 - Current

Children's Contact Case Worker

Sora Community Services
07.2024 - Current

Student Support Officer Special Education

Bullimbal School
04.2020 - 06.2020

Student Support Officer

Kootingal Public School
03.2020 - 06.2024

Bachelor Of Social Work - Social Work

University of New England

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Alice Lyden